NurxGet prescriptions and home screening tests delivered right to your door. Often free with insurance, or pay by cash. Place an order in a few simple steps.
Nurx (nurx.com) has 1,783 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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MR
Charged me for a birth control prescription I asked not to be renewed and will not issue a refund.
Response from NurxMar 1, 2025
Could you reach out to us via email at [email protected]? We genuinely apologize for the inconvenience you've experienced and we’d like to facilitate a thorough investigation.
Alyssa
Did not help me at all after I paid the $65. Then, stopped allowing me to message after they told me they wont help. Scam
Response from NurxMar 1, 2025
We understand your frustration and apologize that you did not receive the assistance you were hoping for. To better understand your concerns and work towards a resolution, please contact us via email at [email protected].
Allehandro H.
Horrible onboarding process, it takes days at a time to get a response from the medical onboarding team. I ended up canceling all together because there are many services out here that provide great and expedited services.
Response from NurxMar 1, 2025
We sincerely apologize for the frustrating onboarding experience. We understand the importance of a smooth and timely process, and we are committed to improving our communication and response times. We appreciate your feedback and will use it to enhance our onboarding procedures.
Amanda M.
Definitely a ZERO star. The supposed 24/7 access impatient care is a joke. Once they have you locked in on medications the support stops. Difficult to cancel. Don't waste your time.
Response from NurxMar 1, 2025
We appreciate your feedback. To better understand your concerns and work towards a resolution, please contact us via email at [email protected].
Iris
Ugh! Impossible to cancel a subscription! They give you the run around and keep asking if I want to talk with a medical provider to find another option. I keep responding no! I’m not sure how I can make myself any clearer. But they still haven’t cancelled it after four requests!!!! I’ve succumbed to write hate reviews as I’m so pissed they’re wasting so much of my time. Horrible company!
Response from NurxFeb 28, 2025
We understand your frustration with the cancellation process. We strive to provide a smooth and efficient experience for all our customers. We appreciate you bringing this to our attention and will investigate this matter further. Can you email us at [email protected] so we can assist?
Gena S.
Kept charging and no meds
Response from NurxFeb 28, 2025
To better understand your concerns and work towards a resolution, please contact us via email at [email protected].
Alexa M.
If I could give 0 stars I would. I filled out a request for mental health medication and was told it would be a couple days for it to be completed. However, I didn’t hear from anyone until 3 days and then it was account services having an issue with my insurance. After 4 days I heard from another person asking more questions. I answered those and then 4 days later they had more questions. I never got any clinical guidance even after they charged $60. They would not issue a refund. They also are refusing to remove my credit card information from my profile despite 5 requests from me. After reading other reviews I’m very worried that they will still charge me. Do not ever put any information into this website. It is a scam and preys on people. They hope that you will not be able to wait to get your medication and take forever to complete the process so that they can take your initial fee.
Response from NurxFeb 28, 2025
We understand your frustration with the delays and difficulties you experienced with the medication request process. We genuinely apologize for the inconvenience you've experienced and we’d like to facilitate a thorough investigation. Could you reach out to us via email at [email protected]?
D P.
I put my insurance card into nurx through my cell phone. I wasn't prompted and I had no idea that I had to hit a button in order for the customer service rep filling my prescription to use my insurance card. Apparently they do not look at the insurance card area, I had to press some kind of button. To this day I still have no idea where it is. Therefore, I had to pay full price for the prescription. I had to go through my insurance card print out all the information to prove that I had the prescription filled and that I paid full price. What a hassle! From an Android phone it is not easily determined that I needed to do anything but upload my insurance card. I would never use this service again! There are too many competitors out there! I spoke to a supervisor and he said he could see the button. He was on an iphone. This is a ridiculous way to run a business. When all you have to do is take a quick look to see if there's insurance card uploaded.
Response from NurxFeb 28, 2025
We appreciate you taking the time to provide feedback on your experience. We apologize for any inconvenience you've faced, and we're here to help sort things out. Can you send us an email at [email protected]?
