NurxReviews of nurx.com

Getting multiple responses within a 10 min timeframe about my insurance being terminated or not covering my prescription and then being told it was valid and they could send the script. I’m not sure if it was AI automatic chat at first and then a live agent or what but it’s very frustrating having to repeat the same thing over and getting responses that don’t make sense or being told for me to check what my insurance covers (insurance covers birth control) when it was the responses being inaccurate

My prescription was put on automatic refill for birth control and apparently there was an update on the app and it took my off of automatic refill and I had to miss my prescription two separate times and that is not something to take lightly and the individuals I spoke with about this were incredibly rude and blaming me for it.

The reason I gave it a three star is when I try to cancel my prescription and no longer receive it, there’s no way to cancel.

The staff are all super friendly, helpful, compassionate, and knowledgeable! There are some issues with the diagnosis quizzes and I have found that if you do not have a team member on the phone with you talking you through it chances are things will get messed up and if you click even one wrong button you will get locked out and not able To use that service EVER again which is beyond frustrating. Just make sure before you click ANYTHING you have a team member on the phone.

It often feels tedious or difficult to get in touch with someone when you have a question.

I keep having continued issues with the app and the website. I used to be able to postpone my subscriptions so easily now I keep getting this "oops there's been an error" page. This has been going on for months wtf is happening. I like the convenience of not having to keep going to my damn pcp for birth control, but man these errors are getting wild.

Nurx started off great for both of my daughters. Then more than a year in we started running into billing and customer service issues. Claims that they were no longer covered on insurance which they were. I feel like the concept is great, maybe new people or lazy people in their back offices? We will keep trying to use since it’s convenient while in college but more of this and we will go to another provider. ETA: love how Nurx wants to reach out now even though my daughters have been going back and forth constantly with them. Do not waste your time.

See no improvement