NurxReviews of nurx.com

Fraudulent advertising about wait time (far over a month never even got assigned a provider), poor (meaning NO communication about delays or even progress status), a week before hearing back from customer service who said it was still being “worked on” each time I reach out, which is dangerous and unethical especially for health care. They also do not seem to have customer care skills in even acknowledging this is an issue or attempting to fix this.

Went throughout the whole 40 minute process to get approved for birth control adding my photo ID my insurance and everything when they said they accepted my insurance at 0 cost but I did get charged 18 dollars for the evaluation just to be informed they don't except government insurance. Then why say they do on the questionnaire and website. I am getting a refund but it is highly inconvenient as to the fact I work from morning to night snd it is hard to get into an office to be seen. They should disclose this on the first forum of the website.

I responded to my provider questions, and also messaged support because it’s been 6 days since my provider response. Terrible customer service and terrible provider.

I ordered a 90-day supply of birth control and a single emergency contraception pill. The emergency pill was delivered on 5/12 but I never received the birth control pills. Both packages were shown having the same tracking number. When I reached out to Nurx, they said to check with neighbors and see if they have it but because it was a 90-day supply, I would have to pay out of pocket to replace it. I asked if they could verify if it was two separate packages or sent as one. The response I received was after 10 days, the don't deal with delivery issues. Package delivered on 5/12 and my inquiry was 5/22. I verified with my local post office that only one package - the one I received - came through their office and that if two packages were sent with the same tracking number, one would have been sent back for fraud. Terrible customer service.

My Primary care was backed up a few weeks so I decided to order Cold Sore medicine from Nurx. 5 days and still no response. Signed up with a different service and got meds shipped same day! On a positive note when I called I was refunded and the gentleman was apoligetic that they are "quite behind getting to patients"

This company is a SCAM. They billed me $90 and did not deliver. They refuse to refund.

I should have read these reviews prior to using them. They will try and trick you into a 3 month supply (apparently the only thing they offer for topicals). They make it seem like you can just do one for $30/month and then they'll just charge your card for $90. I'm still waiting for my refund and will be opening a case with the BBB if I don't receive it.

You would think doing business with an online pharmacy is fast and convenient. This is more like doing business with a pharmacy that is 2000 miles away, and you communicate via mailed letters. You submit a request, 6 days letter they answer with a stupid question, you respond, 3 days later they respond with another stupid question, takes weeks to have what should be a 15 minute conversation.