NurxReviews of nurx.com

I used Nurx for several years and had a very positive experience overall, which is why this situation was so disappointing. After changing insurance, I could no longer fill my prescription through Nurx. I assumed this would automatically cancel my subscription, but it did not. There was no reminder or notification that the subscription was still active, and I continued to be charged for a service I was no longer using. While I understand some responsibility falls on me, the lack of communication around an ongoing paid subscription feels misleading. I had honestly forgotten it was set up this way, so I would encourage others to double-check their subscription status to avoid the same issue.

Shipping times are so delayed that I ran out of my meds. Customer service is slow. Canceling the service and changing to another company.

The quality of service is terrible for the price you pay. It costs $70 a month on top of the prescription cost, and it takes 7-10 days to get a response from the provider. The whole customer experience is awful - do not recommend.

ARNAQUE ! Faux n° de suivi d'expédition ! Article n'a jamais été expédié ! Faux nom de transporteur !

Update: after leaving bad reviews Nurex refunded my money. I appreciate the refund but wonder about the people who stayed quiet....how much money have they taken without providing services? Its sad that we have to "throw fits" in order to be seen and heard. Denied helping me but certainly kept my money. Suggests I go to the er or urgent care but I can't afford to after they stole my money. They will not discuss anything after taking your money either. I was blatantly ignored. Do not trust this system for your UTI.

Been with this company for years. They must have changed management and sent customer service overseas. They cannot answer the most basic questions and refuse to charge my insurance or ship to my house because it didn't have an apartment number. So if you own a home you have to drive to the pharmacy. Never working with them again

Or I could give 0 stars I would. The info on the website is pointless. They will mark a medication shipped and then when you call bc you don't get tracking info they tel you the pharmacy never sent it. No matter what time you call they "can't give any additional info bc the pharmacy is closed for the day"

Nurx is such a complete disappointment. They let my prior authorization lapse, in June. When I contacted them, no apologies or explanation of what went wrong (I was hoping for at least an explanation so I could avoid the issue in the future?) They then submitted an incorrect prior authorization for one month, instead of 3. When I messaged them using the website option, they claimed my insurance was the issue. It was not, as I confirmed when calling my company. My insurance confirmed that they had only received the one month authorization. I went though endless loops of automatic messages with Nurx, and finally called my local gyno to submit a prescription. I don't think any real human reads Nurx messages. It is now mid December. This is unacceptable. Please do yourself a favor and do not use Nurx for anything other than UTI medication. That is the only thing they are capable of. I agree with other reviews and am now assuming Nurx is siding with this administration to keep bc inaccessible. I use my medication to control my migraines as well, and can only warn you of the potential damage to your health through lapse of medication, as they couldn't care less. *Editing to add my last interaction* I called Nurx to cancel my subscription since I didn't have the option to online. Got off the phone, and immediately received an email letting me know that I had now been charged a $3 "support fee." Absolutely ridiculous. I called back and they decided they could refund it. Wild. I have never been charged by a company for calling customer service. What a weird way to money grub.