NurxReviews of nurx.com

Nurx looked great until I needed customer support. It took about a week of back and forth with the service and doctor to get a prescription for migraines. I was ok with this, not a big deal. When I got my meds, I only got ⅓ of what I paid for. I see this in other reviews as well. So you pay for 3 months, you get 1, and then argue to get the rest or a refund. I spent the next week trying to get my money back or the rest of my meds. I had to call in and ping them every day and they made me feel like it was my fault when they never sent the tracking number. When I called I got nothing but attitude from the rep on the phone. There is also no way to self cancel the service, the prescription, or even remove your credit card information. You have to again call or chat with support, but it's painfully slow. I have called my credit card company to disallow future charges as I no longer have trust in them. So in summary: Good service on paper, poor in execution. Choose a different telemedicine service.

The messages are so relentless and annoying. Nurx has been working fine for the most part (ignoring its scammy qualities in the beginning) but I can't stand the frequency of the messages. They want constant follow-ups, more so than an actual doctor would ask of you. I just can't stand it and it's making me consider ending my subscription. I'm not on opiates, for goodness' sake. Why do I need to fill out the obnoxious surveys this many times? The nurses simply don't take your word for anything.

My experience seeking treatment for my rosacea has been pretty frustrating. I was notified of what I was prescribed, what it addressed and what the side effects were. I immediately responded, because the medication targeted an issue that I don't really struggle with (bumps and pimples) and had the potential to worsen the issue that I was primarily concerned about (redness). I searched for a way to cancel or pause my order before it shipped so that I could discuss my concerns before paying for anything, but was unsuccessful. By the time I finally heard back from the doctor (the next evening), I had already been charged and the medication had already shipped. In the response from the doctor, I was told there was no medical treatment for my primary concern, that I'd need to address it with lifestyle changes or with laser treatments. I've since received the medication and it hasn't made much difference (though I know not much time has passed). If I'd have been given all of the information before being charged, I would not have gotten the medication. I don't understand why there's no opportunity to either approve or decline a prescription before it's shipped. I realize this isn't the same as going into a doctor's office, but I've always had those conversations with my doctor PRIOR to a prescription being written, so that we could address my concerns.

Nurx is ok. Dealing with them was easy enough. Sent my prescriptions a little late sometimes, asked me to verify my drivers license more times than I could count, but it was mediocre. No major issues. Until I took a break from them to try to find a different method of birth control, didn’t work, came back to Nurx to attempt to get back on the pill, and my normal prescription had gone from $45 for a 3 month supply to $80! No changes in my insurance, (I wasn’t using any to begin with), no changes in my medical history, just plain and simple greed. Maybe it’s more affordable if you have insurance, but if you don’t, don’t bother. You’ll burn a hole in your pocket.