NurulumrahReviews of nurulumrah.com

Do not trust this Umrah travel agency. I could not find any physical office in Colorado. They took money and then stopped responding to calls and text messages. This experience has been very disappointing and unprofessional. Based on what I’ve seen, I would strongly advise others to be extremely cautious before booking.

Alhamdulilah I just by back from my umrah trip and this entire trip was amazing. Thank you to the entire team of Nurulumrah for making our sacred journey smooth. Transportation , hotels, ziyarats everything was great as promised. This was my 2nd time going with Nurulumrah and I will recommend it to anyone who wants to enjoy a stress free experience at the holy place. Special thanks to brother Huzaifa and brother Ibrahim for always being there to answer any questions. Jazak Allah kher!!

There is no compromise on comfort when we travel together as a family. We don't see the money ready to pay more and we did but with nurul umrah our experience was horrible. We always move together and try to get best hotel rooms as kids are with us. These ppl are not men of their words. After a long travel u want to get best room as possible but unfortunately it was totally against it. Room are small and not what we were expecting. We try to call them and got reply oh u got what u paid. Okkkkk. Then ziarah wasn't that places which we had promise. We paid more to get other rooms. I will never recommend Nurul Umrah company to travel for umrah. We as a family are very disappointed. No more business with this company.

I regret choosing this company. What was promised did not match reality at all. The accommodation was far below standard, and customer concerns were handled poorly.

Please do not trust this company at all. I made a huge mistake to trust them even seeing some bad reviews and they blamed it on the customers when i brought this up to them. Worst experience ever dirty nasty rooms when promised 5* hotel. Please do not trust anything they say.

very unprofessional staff specially Qasim, Ikhlaq, ibrahim. didn't recommend at all, zero stars, my brother and his family had a very bad experience with them.

This company have to be careful and tell the people the truth what the people want, and what they'll prepare for them during a travel, for example booking ticket date and time, how long stay during return and departure time as well as it should be clear how faraway the reservation hotel, how many people will be stay during the night at one room and what is the procedure for every day cleaning. trust me there were a lot of people during the night in one bedroom and I never ever seen the cleaning, change the bed sheet. As well as the bed room had so bed smell, It isn't a bedroom looks like for human. I mean they didn't present any good service for us.

I recently performed Umrah in November with NurulUmrah Travels, but unfortunately, my experience with this agency was disastrous. None of the promised services were delivered. In Al Madinah, I faced unbearable difficulties that I will never forget. I was scheduled to travel to Makkah on the 28th, but due to an error, I was mistakenly assigned to the November 29th group. When I contacted Nurul Umrah, they assured me that they would resolve the issue. However, when I reached out to the transportation agency, they claimed that NurulUmrah had not contacted them, and they refused to change my travel date. I became extremely stressed, as this was a simple problem that could have been easily resolved. However, my calls to NurulUmrah were repeatedly rejected, and no one addressed my concerns. I had to ask a friend from the US to call them on my behalf, threatening to take legal action if the issue was not resolved. Only then did Huzaifa from NurulUmrah respond and promise to handle the situation. On the day of my scheduled travel to Makkah, I called the transportation agency again after Fajr prayer, only to be told that my travel date had still not been changed. I had to call them again, angrily warning that I would take legal action if I had to travel on my own. Finally, they changed my travel date, but only after causing significant hassle. The transportation agency hired by NurulUmrah was equally unprofessional. The driver sent me messages in Urdu, despite knowing that I don't speak or understand the language. The Ziyarat trip was also delayed, and it was challenging to coordinate with the driver. Furthermore, despite promises from Huzaifa, there was no Imam to lead the Umrah rituals, and we had to perform Umrah on our own. Whenever I requested assistance from NurulUmrah, they would respond with 'no worries,' but nothing would be resolved. I strongly advise against trusting Nurul Umrah, as they lack professionalism. If you plan to perform Umrah, I recommend booking your flights and accommodations independently, as it's much easier than dealing with an unprofessional agency like Nurul Umrah.