I ordered the Barbie pink shoes in a size 8 and was sent the wrong size. Normally not a big deal to just return and get a refund, however, I sent over 12 emails trying to get help with the return and to get my refund started. Not one response was given until I threatened to report the company to the BBB. I received an email this morning telling me to send pictures of the shoes in “pristine” condition. Not one apology.
TE
Teresa
I just love my shoes!!!
I just love my shoes!!!
Response from Nurse BabesJan 19, 2026
Hello, Teresa!
This made our day! We’re so happy you love your shoes 😊
Love,
Your NurseBabe Fam
SB
Stephanie B.
Waste of time and money
The shoes were a long time getting the the UK, shipped from China, and arrived in a flimsy bag with a sticker saying US size 7, EUR size 38. Which is not what I understood I had ordered. Since the prices were in sterling, I assumed the sizes were UK. Nowhere on the main page did I find a warning about sizes being US. Which means the shoes are 2 sizes too small for me. I can’t even try them on!
I then received and email (following my complaint) explaining that had I looked on the website and in the small print I would have discovered that the sizes were US and that I would have to fund the postage back to the US. Which I did. I was then refunded £46 of the £54 I initially paid, minus £23 pounds postage, or £33 lost due to not reading the small print. What a waste of time and money!
As the following reply points out, and as I was informed in the email I received, if I had read the small print in the footnotes I would have realised that this company although the shoes are sent from and presumably made in China, claims it is based in the US and thus only advertises US sizes. I would also have learned that the company does not fund returns from outside the US. I was informed that they do not intend to mislead customers. OK. They don't make it easy to understand, either. Why are the prices adapted to the UK and not the sizes? Four emails later, I received the address to return the shoes to in the US, and a week later notification of the above mentioned refund. I was also offered 50% rebate if I ordered the right size, but having seen the shoes, I didn't want them anyway. They're lightweight, the soles are stiff, very little cushioning. I repeat, a total waste of time and money.
Response from Nurse BabesJan 19, 2026
Hello Stephanie,
We’re really sorry to hear about your experience — we completely understand how disappointing and frustrating this must have been, especially after such a long wait. You’re absolutely right about the sizing conversion, and we sincerely apologize for the confusion with the labeling and the inconvenience it caused.
We’ve reached out to you directly via email so we can help resolve this for you as quickly as possible. Thank you for taking the time to share your feedback — we truly appreciate it and take it seriously.
Also, to clarify, the size that you have ordered is size 7 US and not size 7 UK.
It is also indicated on the size sticker on your dust bag.
Love,
Your NurseBabe Fam
AJ
Angela J.
Shoes look great
Shoes look great, bright and exact to colour. Very comfortable for an eight hour shift on my feet and a lot of walking. Love they are able to be easily washed. Delivery was fast and well packaged
Response from Nurse BabesJan 19, 2026
Hello Angela,
Thank you so much for this — I really appreciate you taking the time to share your experience. I’m so glad to hear the colour was exactly what you expected and that they stayed comfortable through a full eight-hour shift with lots of walking. It’s also great to know the easy-wash feature is useful for you. Thanks again for your kind words and support — it truly means a lot.
Love,
Your NurseBabe Fam
SC
Suzanne C.
My feet don’t hurt at the end of my…
My feet don’t hurt at the end of my shift. I love the bright colors. Get many compliments. They make my all black scrubs “happy”
Response from Nurse BabesJan 19, 2026
Hello Suzanne,
Thank you so much for sharing this — we’re really happy to hear you love the look and colour of your shoes, and that they stayed comfortable through a full eight-hour shift. Knowing they held up well with lots of walking and are easy to wash makes it even better to hear! We truly appreciate you taking the time to leave such a thoughtful review.
Love,
Your NurseBabe Fam
AL
Ali
I was really disappointed with my shoes
I was really disappointed with my experience overall.
Delivery took much longer than expected, and tracking showed the parcel unexpectedly travelling through the Netherlands, which was confusing and not clearly communicated.
When the shoes finally arrived, they were packaged in a squashed parcel bag no shoe box either, which was disappointing given the price. Unfortunately, the quality did not meet expectations — the materials feel cheap and flimsy, and there was a very strong chemical smell on opening. The odour was so strong I had to place them outside immediately.
Based on the product photos and price point, I expected a much higher standard of quality and presentation. Sadly, the shoes looked and felt nothing like what I anticipated, and I will be returning them
Response from Nurse BabesJan 19, 2026
Hello Ali,
Thank you for taking the time to share such detailed feedback. I’m genuinely sorry that your experience fell so far short of what you expected — especially given the price point and the anticipation around receiving your order.
I completely understand how frustrating the delayed delivery and unexpected routing would have been, and I apologise that this wasn’t communicated clearly. I’m also very sorry to hear about the packaging and the condition the shoes arrived in — that’s not the experience I want anyone to have when opening one of our products.
Hearing that the quality and smell were disappointing is particularly upsetting, as it’s never our intention for customers to feel let down or uncomfortable with an item they’ve purchased. Your comments about materials, presentation, and first impressions are taken seriously and will be used to review both our packaging and quality checks.
Thank you for giving us a chance, even though it didn’t work out this time. I appreciate your honesty, and I’m sorry we didn’t meet the standard you were expecting.
Love,
Your NurseBabe Fam
SH
Simmone H.
They are super comfortable and light on…
They are super comfortable and light on my feet! I am a hairdresser, some days I’m standing for up to 10 hours and these have been making it easier for me.
Response from Nurse BabesJan 19, 2026
Hello Simmone,
Thank you so much for sharing this — it honestly means a lot. Knowing that the shoes are making long days on your feet easier, especially with how demanding hairdressing can be, is exactly why I do what I do. Ten hours standing is no joke, so I’m really glad they’re feeling comfortable and light for you. Thanks again for taking the time to leave such a kind review.
Love,
Your NurseBabe Fam
SP
Shannon P.
I am impressed
I am impressed! Light weight ,support, similar to Hooka but more colors to choose from!
I love my nurse bsbes!
Response from Nurse BabesJan 15, 2026
Hello Shannon,
Thank you so much! I’m so glad you love them—especially the lightweight feel and support. And yes, the colors are such a fun bonus! 💙👟
Love,
Your NurseBabe Fam