Heather
Not happy at all and you won’t process…
Not happy at all and you won’t process a refund.
Response from Nurse Plus AcademyMay 12, 2020
Hello Heather, We are very sorry to hear you are not satisfied with the program. The product page has a detailed description of what this program includes, so that customers know upfront what they are getting for the fee. As my colleague has mentioned, you did receive access to all the practice tests and the .PDF files as the result of the purchase, so from our standpoint, the service was rendered to you in full. You had used the program for five days before you decided you were not satisfied with it. We do have a return policy, but it does have certain conditions. It looks like you were counting on an unconditional money back, while what we provide is a Pass Guarantee which applies to the customers who 1) completed our program, and 2) still failed their NCLEX. However, we take all the feedback extremely seriously, so I'd like to learn more about your specific situation and make things right. May I ask what you expected of the purchase and why our Premium membership did not live up to your expectations? You have mentioned lessons on all body systems, but do you have any suggestions as to how we could improve Premium for the future apart from that? Usually we do not issue refunds once the membership has been purchased and the customer has received access to the practice tests and printable .pdfs. We'll make an exception in your case and this is to confirm that the refund has been completed on our end and credited back to the credit card we had on file for you. Depending on your banking institution, please allow up to 5-10 business days for this to be reflected on your statement. Let us know if we can offer any other assistance. Marina Z.