Thank you for your feedback, Shenila.
We are really sorry to hear that you feel this way. We would very much like to resolve the issues you have encountered, however we don't seem to have any communication from you regarding them and our system does not show any activity in your online account. Please email us at [email protected] with some description of what happened exactly and we will do our best to rectify the situation for you. Looking forward to your email.
Diana L.
MF
Marija F.
I fail.I bought the 50$ package and…
I fail.I bought the 50$ package and solved all the questions from there and learned all those that I didn't know and again I failed.I want mu refund
Response from Nurse Plus AcademyMay 27, 2021
Thank you for your feedback, Marija.
We are sorry to hear about your test results. We received your email with a refund request and looked into your account already. Regrettably, over 50% of your practice tests have not been completed yet (including all of the SATA questions) and as a result, the refund is not applicable. If there is a system glitch and you passed all the tests we marked in our email to you, please send us at [email protected] the screenshots of your main page with these tests marked completed, and we will be able to issue you a refund.
Diana L.
NE
Nursing E.
Nothing of what I expected. Wish it was more helpful.
I used many different tools to help prepare for the nclex. I did not like most of the ones I bought. This one was no better. I don't like the fact that these practice test expext you to get a 75% or better to be considered passing. It's just very discouraging when you don't meet their expectations. I wish there were tips on how to answer the questions. I see their are "hints" when answering the questions but that is not useful considering the nclex will not provide hints on the test. Overall I am not pleased with this purchase and I feel like I just wasted money on something that's not going to help me pass the nclex.
Response from Nurse Plus AcademyMay 5, 2021
Thank you for your feedback, Duncan.
We are sorry to hear that you are not pleased with your purchase. We certainly did not intend to discourage you with our 75% or better passing margin. However, the purpose of our program is to help you prepare for your exam and to pass it, as you may know, you have to stay above the pass line with 95% confidence interval. In our experience, you would have to answer the vast majority of your exam questions correctly to stay above that pass line, which is why we set our passing score quite high as well. In contrast to the real exam, you can retake your practice practice tests multiple times so you can always review the topics that you are struggling with at the moment and retake your practice test to get a passing score later. We are not quite sure we understood the difference you make between our hints and the tips you were hoping to get with this program, would you please contact us directly at [email protected] and give us some information about that as well as what your expectations of nurse.plus were. We look forward to hearing from you and hope to help you use your Premium more efficiently.
Diana L.
JH
Janice H.
I purchased the 180 day Premium account…
I purchased the 180 day Premium account yesterday and am unable to find a sign in site today. Your help would be appreciated. Also, your contact number rings through to a telephone sex service.
Thank you, Janice
Response from Nurse Plus AcademyNov 7, 2020
Hello Janice,
Thank you for using Premium and writing in. Marina with Nurse.Plus customer success team here, and I'll be happy to assist you.
To answer your question, you can sign into your account by entering your email and password into the Premium Login form available in the top right corner of https://nurse.plus/ I've sent you a detailed email with screenshots on how to access your account as well.
Our phone number is 1-800-460-2485; we just checked it and it goes through to voice mail. Not sure what happened there for you, but you are welcome to contact us at [email protected] with any questions you might have.
Marina Z.
KE
Kelsey
Did not thoroughly explain package
Did not thoroughly explain package. Was very dissapointed with what I got for my money. Would not recommend.
Response from Nurse Plus AcademyJul 31, 2020
Thank you for giving Premium a try and reaching out to us at Nurse.Plus. We are heartbroken to see you go!
Usually we do not issue refunds once the membership has been purchased and the customer has received access to the practice tests and printable .pdfs. It is a digital product, and there is no way for the customer to truly return the purchased item.
We'll make an exception in your case due to the relative recency of your purchase, but other service providers might not be as understanding. This is to confirm that the refund has been completed on our end and credited back to the credit card we had on file for you. Depending on your banking institution, please allow up to 5-10 business days for this to be reflected on your statement.
We take all the feedback extremely seriously, so I'd like to learn more about your specific situation and make things right. May I ask what you expected of the purchase and why our Premium membership did not live up to your expectations? Do you have any suggestions as to how we could improve Premium for the future? If you wouldn't mind telling me why you think Premium is not what you are looking for, it would be greatly appreciated.
Hope to hear from you soon at [email protected]
Marina Z.
OM
Oscar M.
Your website is not accessible
Your website is not accessible. all password are rejected. please refund my money.
Thanks.
Response from Nurse Plus AcademyJul 9, 2020
Thank you for reaching out, Oscar. As you seem to have a problem resetting your password, we have created a password for you and sent it to your email. Please, check your inbox. All the instructions are included. We would appreciate it if you could respond to our email. We will be happy to help you use your account effectively.
Marina M.
NS
Navya Shree. B.
I haven’t got any receipt or mail…
I haven’t got any receipt or mail regarding my order.
Response from Nurse Plus AcademyJun 14, 2020
Thank you for reaching out, Navya. Please accept our apologies for that. This is to confirm that the receipt and the welcome email have been forwarded your way. From what I see, you were logged into your Premium account about 5 hours ago, so that means you have full access to all the practice materials. Happy studying and do let us know if you need any further assistance.
Marina Z.
SR
Stephanie R.
Youre much better off studying material from school thats accurate and in depth. Dont waste your study time taking low level questions on repeat!
The marathons and big test is just the exact same questions from the quizes. I have great memory, so i just remember the answer you are looking for, though I do read the explanations and further search for stuff I dont understand. Some of the questions are good to get your thoughts going independently, but the questions are super easy- hardly no prioritizing questions, almost NO drug questions!!!! And the wording of the questions are pretty unclear also. One of the questions answer explanations said “AB- is the universal blood reciever and can recieve any blood” this is false, rh- cannot receive rh+ blood. AB+ is the actual universal reciever. I emailed about this explanation and they responded I was correct and had updated the question to the correct blood type. But they made sure to follow up their response by assuring me how “great the program is put together.” A student shouldnt have to call that out, wonder what else they are teaching incorrectly several times. Oh and the probability of passing, is just the percentage of how many quizes you complete, NOT an actual indicator of your real knowledge.
Response from Nurse Plus AcademyJun 8, 2020
Hello, Stephanie,
We're sorry that Nurse Plus didn't meet your expectations. This isn't our usual experience, as you can tell from other reviews. We're glad you were able to answer many questions easily; this is a good indicator that you understand the key content of NCLEX. We're curious: Are you focusing on the NCLEX-PN or the NCLEX-RN test items? Like most NCLEX prep sites, Nurse Plus has more RN practice tests, including the Select-all-that-apply (SATA) questions. We'd also like to hear what categories you think are especially important for new graduates. NCLEX is designed to determine if the candidate is capable of providing safe client care. If you understand content and nursing theory, you are already ahead of others.
Nurse Plus is constantly reviewing and updating the questions, as well as providing more options to sort the subcategories that you want to study and practice. We also add to the database. For example, in a week or two, there will be a new set of 100 multiple-choice and 20 SATA questions for Management of Care. This category can be up to 23% of the NCLEX-RN, with a range of 17-23%. We did this because of requests to increase these test items. Nurse Plus is always glad to get suggestions from our subscribers. Again, your recommendations are valuable to us.
You're probably aware that there are multiple ways to study; many nursing candidates actively seek learning opportunities from a variety of sources, such as YouTube or traditional printed study guides. The important thing is to use as many active study techniques as possible, since no single source can meet all learning styles. Be sure to download the NSCBN Test Plan to find the list of topics for each Client Needs category and subcategory. While no one can predict what test items will be on your NCLEX, the more you prepare and practice, the better your outcome. We appreciate your taking time to leave a review and wish you success on your NCLEX and in your nursing career.
Suzanne B.
