NurpReviews of nurp.com

As a new customer, I've found the support team to be very responsive and helpful in getting set up. I have not been very impressed with NinjaTrader/Tradeovate, but we have new platforms coming very soon that I think will resolve this issue. The system is very particular about waiting for the right setup, as I have only had two days that its actually traded, but the outcome has been excellent. I have been very impressed with the CEO video content and the one monthly call I attended last week. An exciting new product is coming soon and can't way to get in on it. This is a premium tool with a premium price; however, at this pace I will be in the black by the end of October, and very profitable by the end of the year if this pace continues.

Customer Service Makes a difference. NURP continues to innovate to address the changing market. Frequent communication, office hours and responsive agents assigned to your account help you to make sense of it all. Alex Conta has done an exceptional job to help me understand how the algorithms work and what works best with changing markets. Recently I've seen an improved emphasis on risk management and back testing of new strategies to evaluate their performance. I would like to see more research about broker performance because that factor can vary wildly and impact user's strategy.

Reading the reviews on TrustPilot and I see a lot of recent 1-star reviews with Nurp responding saying they cannot verify the customer. These reviews are short, and have a high frequency from the last week and don't really offer a lot of guidance. I already agreed to sign up, and while I'm skeptical, I thought I would offer my own experience live to be a worthwhile review for those considering this software. First, lets talk about "why" I elected to move forward on this. There is a promotion with a partner broker that I'm also skeptical about, but they are committing to trade with borrowed funds at no cost for 3 months to experience the software, and I felt the ROI on that proposition when projected against the past returns shared was a "now or never offer" and worth trying out. So, I bit and as soon as I can get it live, I can report on it. Additional details: I asked Nurp about their retention rate which they claim to be 92%, which is an extremely strong number. They claim this over 3500 active accounts. That means they should have about 305 unhappy customers. There are 661 reviews on this website and 23% of them are 1 or 2 star, which is about 150ish people. But, 16 of those bad reviews were this past week? It just seems fishy, and I felt people reviewing this algo deserve better guidance. Setting Expectations: Nurp advertised about 1.72% returns per month with the Helios algo approved by the broker. It's the lowest risk, which is why they chose it. But, even at 1.72% per month on a 5X leveraged account the ROI on $20K would be $1720 per month. $1320 less their fees. That's about a 20 month ROI on the Capital in the account if you make withdrawals every month. If you bought a $500K house to rent out, and put $100K down, and paid another $12K in closing fees, and less than 2 years later you made all your money back off that property, every investor in the world would do it again. I can't speak to what those offering negative reviews are seeking. But, if I get the money I put into this project back on that timeline, I'm going to be happy. It frankly sounds too good to be true, which means it probably is, but I want to be able to reference this review as a real time feedback on the performance. There are higher return options as well. Those come with more risk. I will try those out after getting my initial up front investment paid back. Stay tuned. I will update along the way. Presently, I'm awaiting an EIN so this can be done from an LLC I opened last year, and Uncle Sam is slowing me down. But, once that hurdle is cleared, I will have commentary to share with how close to reality their promises are. I believe in transparency. I'm hoping Nurp responds confirming me as a customer, so that as I update this along the way users have feedback from a review that they can legitimately trust versus much of what has been posted so far.

Nurp has been great to work with so far (since 9/2025). Their products work and they seem to very vigilant in continuously improving them. When issues arise, they also make good decisions that are customer focused. My account rep Alex is responsive and either answers questions or finds out the answer.

Jordan has helped me since I have joined Nurp. He has been very supportive of me. I'm thankful for his time and support.

Working with Ian at NURP has been the best! NURP seems to always be evolving and changing with the market which is great and I appreciate being part of it. Ian in the Customer Support/Service has been the best to work with - always helpful and willing to get on calls and walk me through challenges and questions!

Overall I'm very satisfied with Nurp and its team. I've been using Nurp's products for a year and a half. The support team is incredible and their strategies work incredibly well when the market is acting normal. I have two accounts that use two different strategies and I've been through a couple black swan events. One of my accounts lost 25% in July 2024 and is currently at 30% growth. My other account lost 85% in September 2025 and has recovered almost 1/3rd of the loss in 3.5 months. I'm rating 4 stars solely because I believe the license fees are too high considering there are months that the profits are less than the fees. I feel monthly fees should be commission based on profits (i.e. 5% of the profit). This would not only be more attractive to potential customers, but would also push the team to make an even better product. Pros: Great support team, very responsive. Excellent returns most of the time. Easy to use, and their AFT program with Global Next Trade is awesome. You have full control of trades via an MT4 or MT5 platform should you decide to manually exit trades whereas competitors have your funds in large fund accounts that are managed by a small team with their own algorithms, machine learning, and AI giving you zero control. Cons: Black swan events can wipe out accounts because there is no human intervention unless you as the user are watching the market and take action. They do make it very clear that it is solely your risk and your responsibility. During slow months, the license fees outweigh the profits. I feel that a profit based commission would be more attractive like some other similar companies. Overall: I am very satisfied. While I expected to have fully recovered all the fees and have been profitable by now, I also understand that it is my risk and the two black swan events set me back. At this point I have 45% of my initial investments to recover to reach a point where I'm playing with "house money" and will be in a pure profit position. I have full faith and confidence in Nurp's team and products that I will reach that level in the coming months.

Handoffs trading which is risk free and easy to onboard. I do think the fees are high and would have liked it to be low but can't complain.