nuphy.comReviews of nuphy.com

Bought a keyboard one day before sales and when I asked if I could have gotten a partial refund to catch up with sales they said yes! Order has shipped after 1 day and I'm excited to try the keyboard

Ho acquistato un anno fa una nuphy halo65. Circa un mesetto fa ho tolto i keycaps e gli switch per pulirla. Poi ho deciso di aprirla per pulire meglio il plate e qui sono iniziati i problemi. Alcune viti giravano a vuoto e ho tolto solo quelle che potevo togliere. Poi ho scoperto perché giravano a vuoto: i perni di fissaggio erano sbriciolati, probabilmente in seguito ad un errato assemblaggio della casa madre. Contatto il servizio clienti che risponde dopo diversi giorni proponendomi un kit a 75$. Non solo fanno schifo i loro prodotti ma si impegnano a fare schifo anche loro. Inoltre la garanzia in UE è 2 anni, non 1. Non regalerò mai più un centesimo a questi. Inadempienti e dolosi

I ordered and paid for a keyboard that was supposed to arrive this week. Not only has it not arrived yet, it is marked "unfilfilled" on their order status page. They want you to use the "Shop" (Shopify) app to check the status of an order, but that app DEMANDS FULL ACCESS TO ALL OF YOUR EMAIL!!! This is so wrong. On top of all this, they have no online chat, no phone number, and they do not respond to the "service@" email address. Don't order Nuphy keyboards from nuphy.com!!! Use Amazon instead!

Unfortunately, I must give 1 star because I never received the keyboard at home. For sure, it is not completely their fault because the last-mile courier is crap (They marked the package as delivered, but that's a lie --> tracking YT2510421266018113 ). However, it is unacceptable that a company like NuPhy still partners with such an incompetent logistics company ( YunExpress + iMile). Furthermore, I tried to contact NuPhy customer service, and they said they need proof of package loss in order to refund me. How can I get proof if iMile courier is unreachable?! For real, try to improve your logistics and your customer support. How you treat the customer is important to succeed in a business.

I bought a keyboard here and although the delivery process wasn't smooth, customer support helped with the process and I received the package. I'm not going to review the keyboard here, but I like it =)

great look and feel but the PRODUCT BARELY WORKS. im demanding for a refund. scam.

I had a super frustrating experience and wouldn't purchase from Nuphy again in the future. I received a faulty keyboard, the backspace button was dodgy and eventually stopped working all together just a week after receiving the keyboard. It was over a month of back and forth with customer support - they made me do all of these software updates, install apps on my phone, download all these programs and it just felt weird and like something I shouldn't have to be doing myself. Then it turned out they sent me the WRONG files and I had to do it all over again. Communication was so bad I was constantly repeating myself. FINALLY they agreed to send me a new keyboard base since it clearly wasn't a software problem. So the story does have a happy ending I guess (hence the 2 stars) but considering I paid over $200 for the keyboard, I was pissed off that I even had to go through all of that.

I bought a keyboard in this website, and end up with multiple failures(keycaps, firmware, etc) which aren't resolved at all so far. Poor customer care experience, unfortunately end up like another cute expensive useless product from my side. Due to having multiple bad experiences, even request the return and refund of the product but they pretend dementia.