NumeradeReviews of numerade.com

Response from NumeradeDec 19, 2023

Hey Tra. Thanks for leaving us a review here on TrustPilot. I do see that your support ticket from 12/18 [21:55] was replied to and resolved just a short while ago [23:05]. As shared, in reviewing your subscription- your account is still active as of this post, and self cancellation had never nor has yet taken place. The free trial was unfortunately never canceled, which resulted in the monthly subscription. Please allow me to re-share the steps all users can take to easily self cancel: To manage your subscription, simply log in to the Numerade account that you created a subscription with (you may have multiple emails, so you must use the right one). Click the “profile” icon on the top right, and select “Billing.” Click “Cancel” and proceed through the steps to cancel your subscription (or just click on https://www.numerade.com/payments/billing/). If you are an iOS or Android app user, you will need to cancel directly within both ecosystems. Here are step by step instructions for each platform: App Store Link: https://support.apple.com/en-us/HT202039 Google Play Link: https://support.google.com/googleplay/answer/7018481 Our team has replied that they will manually cancel on your behalf. Unfortunately, as nothing out of the ordinary occurred, a refund was not possible.

Response from NumeradeDec 12, 2023

Hey Emily. Thank you for leaving us a review. In regards to your requested refund, our support team shared on your ticket from today,12/11/23, that one was not possible, as you yourself shared that you forgot to cancel your subscription, and as such, this would not qualify for any refund. Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. We are unsure of which friend was possibly issued a refund as any such requests are issued on a case by case basis.

Response from NumeradeDec 5, 2023

Hey George. We appreciate you taking time to leave us a review. As confirmed on your support ticket, unfortunately, it was found that your 7 day free trial was not cancelled, which resulted in you subscribing to the plan selected during signup. Numerade subscriptions include this free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis depending on the user selection. If you have any other questions please feel free to reopen your ticket with us.

Response from NumeradeNov 29, 2023

Hey TK. Thanks for leaving us a review. As our team confirmed with you on your support ticket, unfortunately, a refund was not possible as you cancelled your subscription after the free trial ended. A copy of your sub history and activity time log was shared for your review as well. Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. As with any subscription service, to avoid a charge or enrollment into the selected plan, the free trial must be cancelled in time.

Response from NumeradeNov 27, 2023

Hey Kanashi. Thanks for leaving us a review. As you signed up with us multiple times (using PayPal), there are no back to back free trials. When you cancelled last time, you exhausted your trial, and when you signed up again, you were immediately charged for the new plan.

Response from NumeradeNov 26, 2023

Hey Sarthak. Thanks for taking the time to leave a review. As shared on your support ticket, when you went to cancel your free trial, you selected the special promotion rather than cancelling (complimentary months of Numerade then put on the lowest $6.99/mo. plan). Users must manually opt in to this promo and select twice to accept. Unfortunately, your free months expired and you did not cancel, thus the $6.99 charge, as indicated during selection of the offer. Because nothing out of the ordinary happened other than the promo expiring and the plan not cancelled, a refund request was not approved. We hope this re-explains what happened in your case. Thank you.

Response from NumeradeNov 21, 2023

Hey Zehra. Thank you for review. Please allow me to clarify what was shared on your support ticket. The team did not share that you cancelled before your 7 day trial. They shared that you cancelled after your trial ended on 15-Nov-2023 12:59. A screenshot of your subscription history and time log was sent to you to confirm that self cancellation occurred after this time. As such, no refund was able to be issued. Please note that all subscriptions and trials are self manageable and cancellable in the billing page, and no user may be charged if they cancelled prior to the trial expiring. Thank you.