NumeradeReviews of numerade.com

Response from NumeradeFeb 1, 2024

Hey Nigel. Thanks for taking the time to leave us a review. As shared on your support email, rather than cancelling, you manually opted into a special promotion (2 free months of Numerade followed by being put on the $6.99/month plan until cancelled). The free months expired, and your $6.99 plan began as it was not cancelled. Our team cancelled your plan for you so it does not renew.

Response from NumeradeJan 27, 2024

Hey Cody. Thank you for taking the time to leave us a review. As our Student Success team shared in an email earlier today, your free trial expired on November 21st, and was self cancelled on January 26th, indeed leaving 3 billing cycles that passed from trial expiration to date of self cancellation. Numerade subscriptions include a 7 day free trial and are self-cancellable (a user may not be charged if the trial is cancelled). After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. Our team was unable to issue any requested refunds in this instance, however you retain access until 2/21/24.

Response from NumeradeJan 24, 2024

Hey Riri. Thanks for taking the time to leave us a review. Please allow us to share the details of your situation. - Your free trial expired on October 23rd, 2023. - You self cancelled your subscription on Dec 24th, 2023. - You contacted our team for a refund on December 28th, 2023. Regarding being billed in advance, as with most subscription services, once a free trial expires and is not cancelled, a user is billed for the month and renews until cancelled. This is also shared with users in our terms before signing up. A refund was ultimately not able to be granted, as 3 billing cycles passed without self cancellation taking place. Should a user request a refund from their bank by means of a chargeback, this becomes an outside matter with the issuing bank who ultimately approves or denies one after their investigation and review of subscription records and any communications. Should you have any further questions please feel free to reopen your support ticket and we would be glad to help further.

Response from NumeradeJan 18, 2024

Hey Kel. Thanks for taking the time to leave us a review. While we are sorry you are leaving us with a less than stellar experience, in response to your review, it appears the following took place with your account: - On 1/18 (today), you contacted us via a support ticket and shared that you may not have clicked all the way to the end (regarding the cancel flow). This is a very likely possibility, and users do need to complete the steps to confirm cancellation as well as receive a confirmation email. - The trial expired on Jan 17th and was self cancelled today, Jan 18th, which resulted in the monthly subscription charge. -Our team was unable to issue a refund but confirmed that you'll retain access for the paid month and not renew after. If you have any further questions, our CS team is on standby for further assistance.

Response from NumeradeJan 9, 2024

Hey Jasper. As our team shared on your email from earlier today, January 9th, your free trial expired back in May 2023, putting you in the monthly subscription as selected during signup. You cancelled it yesterday, January 8th, 2024. Unfortunately, your refund requests were not able to be granted. Thank you.

Response from NumeradeJan 5, 2024

Hey Diane, thanks for taking the time to leave us a review. I do see that your support ticket from December 13th has been replied to and successfully resolved in regards to your daughter's account. To recap what our team shared with you: -On Dec 13th, you shared that your daughter was unable to login and self cancel and that she contacted our team prior. -Our team replied back on Dec 13th requesting her email(s) to locate her account. -We received your reply today, January 5th. We were able to pull up her account using one of the provided emails. While our team found no prior emails or support tickets sent to us, we shared that her account was not self canceled since signing up in September 2023. Our team manually cancelled on her behalf today, Jan 5th, when we received your new reply to us. Please note that Numerade subscriptions include a free trial and are self-cancellable. If a user does not wish to self cancel or requires any assistance, our 24/7 CS team is happy to help and manually cancel for them. If you have any further questions please feel free to reply back to our email.

Response from NumeradeJan 5, 2024

Hey Emma. Thanks for taking the time to leave us a review. We did share on your support ticket on December 19th that we were unable to issue a refund, as you also confirmed with us that you forgot to cancel your free trial. You do retain access to the platform for the remainder of the month and we hope you are able to utilize it as school returns to session.

Response from NumeradeDec 20, 2023

Hey Bailey. Thank you for leaving us a review on TrustPilot. While I do not see any support ticket or email sent to our team, please allow me to provide details for you on here. The following information is directly from our payment processor. Your free trial began on 07-Dec-2023 07:28. Your free trial expired on 14-Dec-2023 13:59. You self cancelled via the billing page on 18-Dec-2023 03:52. Unfortunately, as we can see, you cancelled 4 days after the trial ended, at which you subscribed to the monthly plan elected at sign up. In regards to prior reviews, per TrustPilot guidelines, all our reviews are directly from real, active or former Numerade users. If you have any questions, please feel free to submit a support ticket or email me directly at [email protected]