NumeradeReviews of numerade.com

This company is a scam. I’ve never heard of them until I saw a charge on my statement. I reached out to them letting them know I NEVER signed up for anything with them and their response was I signed up for a free trial and needed to cancel. What can I cancel that I never subscribed to? If this isn’t resolved I will be contacting my bank as well as BBB and the Consumer Financial Protection Bureau.

Numerade charged me 29.99 for a future subscription that I did not sign up for. Emily the Student Success Manager told me essentially that's too bad, we won't do it again. Total sham of a company. Reported them to the BBB.

Cancelled my free trial the very same day as I signed up after realizing the answer I wanted to view was wrong. I have been charged for the annual subscription regardless the second enough money was in my account. I have contacted them for a refund but to no success. Busy escalating to case for fraud. Shocked and disgusted. Their trick is to deny you ever canceling and say they have “proof” that it was not cancelled - even though there are hundreds of people clearly experiencing the same problem of receiving confirmation of a cancellation and then being charged. Will not let this be until I am refunded. Really can’t believe they’ve gotten away with this for so long.

I am being charged monthly on my credit card for something I never signed up for, it's fraud. I go to the site to cancel yet it says I'm not subscribed yet they're billing my card monthly. I've tried everything and can't get them to stop charging me or credit my card for something I'm not even subscribed to! It's thievery and I'm angry. No customer service number Conveniently. I'm contacting my credit card company, these charges are fraudulent!

I signed up for the 7-day free trial, however, I had emergencies at work and forgot about it. Lo and behold they never sent a reminder that the free trial was ending ( like a good customer-centric company should do) and charged by account with $29.99 - I live in South Africa and this is WAY TOO EXPENSIVE when converted. I cancelled and requested a refund 20 minutes after they charged my account and “renewed” this subscription and they’re refusing a refund, stating their refund policy doesn’t allow for it. I can appreciate that every company has their policies, however I also know from my experience in customer service, that a company has discretion when it comes to refunds and looking at the other 1-star reviews, they’re not reminding people of free trials ending. How can a refund not be considered if it was requested literally 20 minutes after “renewal”. When did I use this service after this? This is ridiculous and I’m appalled at the poor customer service.

The 7 day trial ended and they charged my account 180.00 without a confirmation email or any notification.

I got this service to help with an engineering problem I was having difficulty solving and I saw that they claimed to have videos on how to solve it. Upon unlocking it I quickly realized that the educators they are using don't know anything. I looked at 4 different solutions to the same problem and all of them were different and they were all so far off it was almost funny. The problem I was trying to solve was a finite elements problem and the "experts" were solving it as a statics problem which in order to do they had to make up fake dimensions. Anyone who knows anything about engineering at all would know not to do that. Somehow their AI managed to do a better job than the people did however it was still very wrong. At a minimum using educators who are obviously incompetent is a bit sketchy, but it doesn't stop there. These wildly incorrect solutions also had massive amounts of thumbs up and no thumbs down. All of them had more than 20 thumbs up which anyone who's ever used Chegg before will know that 20 thumbs up is a lot and the problem will usually have been up for a long time. All of these had been up for under a year and still had a ton of likes. This tells me that they are putting up fake likes since the class that this problem is from is super small. This is obviously scam behavior. I canceled my account long before my trial ended so I will update my review once the trial period ends if they try and bill me for it.

UPDATE: Numerade issued a partial refund (which, I am thankful for). However, it does not change my earlier warning to anyone who would like to try their service. --- Be very careful with this site as it could be quite deceptive. I didn't realize that my cancelation didn't go through because when I tried to do it, it kept telling me that the card information I had entered was incorrect. I inadvertently gave up and lo and behold an annual charge appeared on my account for a service I actually did not even use. I requested a refund but was sent a link to basically say I would not be eligible for one because they a NO REFUND POLICY. I had to cancel my card and report it to my bank and is now a disputed charge. I was finally able to cancel the subscription but only after I was already charged. They do not send you any reminders that your free trial will expire so, keep track. And even when you do, make sure you receive a confirmation email. I would not ever use them again.