NumeradeReviews of numerade.com

Response from NumeradeMay 7, 2025

We do not see any emails or support tickets sent to our team under the email ********@cox.net. Nor are there any subscriptions tied to this email. All users receive both a welcome email, with trial, plan, and cancellation information, as well as a trial ending reminder email a day before their trial expires. The reason you see no email is again, there is no subscription tied to the email provided, and you used another one or multiple to sign up. Hey there. To manage your subscription, simply log in to the Numerade account that you created a subscription with (you may have multiple emails, so you must use the right one). Click the “profile” icon on the top right, and select “Billing.” Click “Cancel” and proceed through the steps to cancel your subscription (or just click on https://www.numerade.com/payments/billing/). In addition, users receive multiple emails informing them of their subscription or trial start date and cancellation information, as well as a free trial ending reminder email.

Response from NumeradeMay 1, 2025

Hi Siena. Thank you for your review It appears you created two separate accounts, using two different emails. You successfully self cancelled one, but not the other. You will need to login to the other account and self cancel as you did the other. For privacy sake, we cannot publicly share your differing emails, but, please email us at [email protected] (we do not see any prior messages to our team). The error message in question is "Payment Error: Your payment was not successful", as the card on file on that second account is failing, and the error itself is not related to the cancellation process. Once logged in, you can ignore that message and click the "Cancel" button.

Response from NumeradeFeb 28, 2025

Hey QG. We appreciate you taking the time to leave us a review. In taking a look at your situation, it appears the 7 day free trial was not cancelled, which is why you were charged. In addition, we see you were sent the two emails that are sent to all users, which are a welcome email with your plan information, as well as a free trial ending reminder email.

Response from NumeradeJan 13, 2025

Hi there. Thank you for leaving us a review. Numerade subscriptions include a free trial and are self-cancellable. After the trial ends, the plan is billed in advance on a monthly or annual basis. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. In this instance, the free trial was not canceled in the required time frame, nor were the subsequent months as well. If you have any questions please email us at [email protected].

Response from NumeradeJan 16, 2025

Hey there. We appreciate your review. Numerade is free to signup for, for all users. Most features, including our AI STEM chatbot, Ace, are actually free to use for students trying to master math and science. We also offer a free, 7 day trial, for users to experience Numerade Premium, which does carry a subscription (monthly or annual), for unlimited usage of other features, such as Educator Ask, where thousands of real educators are ready to create custom video tutorials for you.

Response from NumeradeDec 12, 2024

Hey Leslie. Thank you for taking the time to leave us a review. We see your support ticket that was opened on December 12th has already been replied to and resolved. Our team confirmed that your free trial ended on November 11th, and was not cancelled until December 11th, when the second month renewed already. You successfully cancelled now and won't be charged after January 11th.