NuLeaf NaturalsReviews of nuleafnaturals.com

I placed an order for CBD oil on April 10, 2025 for $54.10. After not receiving the order after 30 days, I wrote to their customer service department. They advised that my order was delayed, but now ready to ship. It never shipped. I wrote again to their customer service department on June 10th, July 10th, August 10th, and was told the same lie. I wrote again on September 1st, that I was getting the FTC involved and I finally received order after 6 months. The product smells like old weed in an ashtray and does not work AT ALL for pain! I want a refund. I found a GOOD CBD company (R & R)! Do NOT trust this company. Also, their customer service department is NOT a U.S. based representative.

I've been using Nuleaf Naturals for over 2 years. I pay almost $65 -$70 for each cbd oil on a reputable website. But on nuleafnaturals.com the same cbd and cbg oils are around $15.?. I don't believe it. And if you look at the reviews there are none from 2025. No wonder the reviews are so bad. And now they have a thc oil and its $10-$11 if you are a member which is free to join.

They used to be great. Slow to ship, but only like a week.. until now. Here’s the timeline: 4/16- Placed order. No email received but $ came out of my bank account immediately. 4/22- Still no email confirmation so I send email inquiry. 4/25- Still no response so I follow up again. They ask me for order #. I explain I don’t have one since I never got email but give them my email address. Also, their website doesn’t work so when I log in and click on orders etc none of the buttons work. This happened since 4/16. I explain again. No response. 4/26- I follow up. 4/27- They respond: “ has been packaged but not shipped, hopefully it will be shipped withing a couple of days and you will get the tracking details also.” 5/4- Nothing ever sent. I follow up. 5/4- They respond “ I’ve escalated your concern to our fulfillment team for immediate review and action” 5/9-I follow up. 5/10- They respond “your order had been cancelled on May 4 as the item was out of stock and your amount was also refunded into your account that you might have receive in your account.“ I respond “ Why did it take 24 days to find this out? This is absolutely insane and I’m never ordering from you again.” They respond “ We apologise for this.” I respond “ I never received a credit to my bank. This makes no sense. I need this escalated to management immediately.” At this point I’m at my wits end, hence my leaving this review and hoping to at least, warn others. I need CBD oil to sleep, I’ve been waiting 24 days. Unacceptable. And they keep sending out daily emails with discounts etc. UNBELIEVABLE!!!

It will be 2 weeks this Thursday 5/8/25, and my order has yet to be shipped. This is not the first or second time, and their commucation is no where to be found. I really need to find a better source.

This was a great company, great website, excellent products and prompt shipping. Then something happened, they changed their shipping company I think. They were delayed. Last week I tried to reorder the same products and when I couldn’t, I e mailed them, someone responded back indicating that due regulatory changes some products are no longer offered in my area, fine, but they need to inform clients on their website, make an announcement, send e mails. Oh you can shop other products that are offered in your area, no indication on any product on the website where that product is available. Anyway I already found another company.

Nuleaf Naturals used to be a great company but something has happened. They treat their customers like crap and are no longer the honest company providing great products that they used to be. Although their products are good quality their customer service and business procedures are lacking and I don’t trust them anymore. I recently was traveling and ordered some gummies to the hotel was staying at. I paid an extra $6 for a $40 product to be expedited with 1 day overnight shipping. My product did not arrived and when I contacted them their customer service was rude and really unhelpful. They advised me that the product was on its way but still a week later no tracking number not that it matters as I’ve left the hotel and am not going back. Luckily made the purchase with my Amex so I’ve already contracted them and advised them of the situation and they will reverse the charge for me. But really this company sucks and should be avoided. There’s tons of other companies that provide great CBD products that won’t be a challenge to deal with like these guys are.

Poor customer service… haven’t been able to log onto the site for over 48 hours… CS says they sent a link but they didn’t…shipping is a nightmare… have to wonder if these problems have also affected the quality of the products…was once an outstanding company but not anymore… customer for 7 years but I’m heading over to Lazarus Naturals… I’ve lost confidence in this company and can’t no longer trust them to deliver a first rate product. and because I complained to customer service about the unacceptable shipping and now because I couldn't get online my login screen says.."invalid credentials". I guess they block you when you give poor reviews/and contact customer service about their poor service.....owned by a Canadian company called High Tide since 2021....explains all the problems I guess

NuLeaf Naturals is a total scam! They had me buy a $30 membership for 1 year, and then after just 1 month, they said they could no longer ship the CBD capsules to me because they changed their policy. I asked for a refund of my membership, and they refused. What type of customer service is that?