Nu ImageReviews of nuimagemedical.com

I would give a zero if it was an option. The customer support person, Melissa, is useless, rude, and unhelpful. Their scheduling system allows you to make appointments when the doctor is already scheduled. You have to go through all 41 pages whenever there is a reschedule. They refuse to provide a minimum of customer service by just moving the appointment for you. I work in technical support for a telehealth company and this was an absolutely dreadful experience and I never got my medication. Don’t use this service!!!!

I wrote this review in 2020 and received a response in 2026. Goes to show what type of company this is! I placed an order in late July and received it promptly, however, I was sent a medication that had a short shelf life. My medication needed to NOT expire on September 5th. Also, I was sent only one bottle of bacteriostatic water. Once bacteriostatic water is opened it should be used within 28 days. I called to inquire if I could be sent another water and the woman with whom I spoke to was extremely rude and blamed me for not keeping the water to use again. I ended up spending an additional $20 ordering this water elsewhere. And I also have to wait longer to start the second round of the medication. Water will arrive on September 9th and medication expires Septemeber 5th. This is unacceptable, I paid full price. I would not recommend this company.

Made a mistake and did not see that I had selected the wrong product.As the site codes and covers it in the order. It actually tries to auto select quaterly fills I’m sure they are a great company my experience was not great at all. I contacted them after I saw my order was for the wrong program and this was their response.... in other words tough luck order more. It was only after I called them and confronted them did they cancel my order. Attitude and crummy customer service rep basically called me a liar. I would have ordered the correct thing but she was such a bi#ch that I said forget it. “Hi David, It looks like you Selected the Sermorelin , All orders are chosen by the patient. The physician simply checks your order with your medical information in order to ensure that you are able to do the program you have selected. The doctor does not have access to the order until after it has been submitted. If you were ordering and you saw that Sermorelin was selected during the ordering process that men’s you selected that medication and if you did not want that you would have had to go back and select your medication that you were wanting and not submit the incorrect order. Unfortuntely that order has been submitted to the pharmacy for filling and processing and we are no longer able to make changes to this order.

I placed two 46-day orders of the same HCG prescription, each with ZERO refills and both were approved by the doctor. However, what was delivered was two orders in which the 2nd one cannot be used because the Best Use Date (BUD) is a few days apart from the 1st order. The 2nd order should have had a BUD of January 2021 or thereafter. It is obvious that inventory is more important than the patient's health and well-being.

I am real and this company is fake. Selling placebo or sugar pill don’t fall for it. They are not physician nor a pharmacy. The questionaries supposedly comes from a physician who doesn’t work in this company another corrupt Doc just like the company itself. And there is the pharmacy who is sending u the placebo. It is not real do ur own research on it. I fall for it. I just wanted to warn you ;However if you still want to order something order the minimum amount to minimize the rip off.

Your site is easy to use and very informative

I ordered my device on 3/30 but have never received it

Totally disappointed. This is my second round of hcG with this company and they didn’t give me enough for the program. I’m in 13 days and just about out of HcG with B-12. The company wasn’t at all helpful in customer service. I will contact HCG Chica who introduced me to NuImage. Right in the middle of P2