Rachael S.
Poor customer service loyalty
I have ordered from them for years and not really had problems however just recently I missed the coupon code deadline (because of Covid-19 I have been pulling extra shift in the ER) and you would think they would be sympathetic to Frontline workers and honor the coupon but they could care less. Given that there are other companies who offer this at similar prices I will be going elsewhere. Very disappointed in the customer service loyalty aspect.
Response from Nu ImageOct 12, 2026
Rachael, thank you for years of loyalty and for your work in the ER during an incredibly hard stretch. Coupon codes carry expiration dates that our system enforces, so once a code lapses, our team can't always add it back. What we can do is tell you about any current offers you qualify for, and we'd be grateful for the chance to welcome you back. Any time you're ready, we're at [email protected] or 888-520-3438.



