Hearing Independence guides everything we do. It's not only what we strive to provide each person who walks through the door, it's what makes us different from other hearing healthcare providers. NuEar hearing aids have been improving the lives of people all across the country since 1976. Formed by hundreds of independent-minded hearing professionals just like us, the network of NuEar providers now stretches nationwide. Together, we don't just offer better hearing. Together, we give you piece of mind knowing that no matter where you are or where you go, NuEar will be there with you.
NuEar (nuear.com) has 54 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
nuear.com
Website
nuear.com
Category
Vision & Hearing
Location
Eden Prairie, Minnesota
Listed on Five Star Index
2026
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The company replied to 93% of reviews.
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Most recent review: June 2022.
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Since upgrading to an Apple I-Phone 11, had constant problems with aids dropping off one ear or the other. Technician is working with me trying to resolve this problem. Also, I cannot pair my phone with the bluetooth device on my truck radio while it's paired to my aids??? This is getting to be very frustrating.
Response from NuEarJul 28, 2020
Hi Larry,
Thank you for bringing this situation to our notice. We’re sorry to hear about your experience and we will use your feedback to improve our products and service.
It sounds as if you have already taken the right steps by working with a technician to help resolve the problem you are facing.
If you haven't yet, feel free to reach out to [email protected] to see if we can help with the connectivity issues you are having too.
Sincerely,
NuEar
JO
Joyce
When they are working they are great
When they are working they are great! However, daily and up to three times a day my husband has to sink them up to the app on his iPhone. He has brought them back to the Hearing Lab multiple times. Sometimes he is without them for 7 to 10 days before getting them back. Very frustrating. He just got them back yesterday after having them out for repair for 10 days. After just two hours of wearing them, he had to sink them up again. When paying $7,000 for them, we would not expect to have this much trouble.
Response from NuEarFeb 4, 2020
Hi Joyce,
Thank you for sharing your husband's experience with us and for your patience as we resolve the compatibility issues you and your husband have experienced. We’re extremely sorry to hear about the frustrations and we will use your feedback to improve our products and service.
We are aware of the connectivity issues and are working diligently to resolve the issues. We'd like to see if we can help so please contact us [email protected] at your earliest convenience.
Sincerely,
NuEar
LI
Linda
I've had Circa Rechargeable hearing…
I've had Circa Rechargeable hearing aids for a few months now. My hearing has definitely been enhanced, at times may need to up the volume, depending upon the environment's acoustics and if the person's normal talking voice is very soft. My friends and students have seen an improvement, which is reassuring. Do like them being rechargeable opposed to relying upon batteries. Although it would be nice to have a pair that can be both rechargeable or use batteries, that way, if in a foreign country for a length of time. My aids did come with adapters, but I'd have to do some more research to see if would need a converter for places such as Japan, Philippines, Korea, etc.
I've been disappointed with Thrive App, it's been quirky since got the aids. At times it would just turn off one of the aids, or if on the phone via bluetooth, it would disconnect. I have an iphone 7, and when updated software it made the Thrive app even less reliant. As my Audiologist recommended I reset everything, which was somewhat helpful, but I don't use Thrive that much since still erratic. In fact I'm cautious of updating another software on iphone since when I went to a blog site they said don't do i0S 13.3, which may make Thrive App even worse. Am I to understand from looking at other reviews that I should upload an updated version of Thrive, which should make it more compatible? At least for the more recent models of iphones but does that also include iphone 7 ?
Also noted if on Bluetooth mode, my aids lose their battery life faster then when not using Bluetooth.
Due to Thrive's not being reliable, I asked my audiologist to program my aids so I can manually adjust the volume opposed to setting for different environments.
On a more positive note, they're far more comfortable then I had hoped they'd be.
Altogether satisfied with them but evidently much more improvement with Thrive App.
Response from NuEarDec 31, 2019
Hi Linda,
Thank you for sharing your thoughts with us and for your patience as we resolve the compatibility issues you have experienced. We’re extremely sorry to hear about your frustrations and we will use your feedback to improve our products and service.
We are aware of the Thrive App compatibility and connectivity issues and are working diligently to resolve the issues.
Happy to hear your hearing aids are experiencing hearing enhancement, improved conversation, and comfort with the new NuEar Circa Hearing Aids.
Comments and concerns shared by NuEar users are fantastic feedback to allow us to keep delivering products that meet the needs of users such as yourself and we thank you for that.
We are committed to driving the best product performance and quality with each release.
Sincerely,
NuEar
EV
Evan
If I were to design a hearing aid my…
If I were to design a hearing aid my most important features would be sound quality, successful communication in the presence of noise, and connectivity to all Bluetooth devices. Everything doesn’t make a difference. Rechargeable is nice but not a deal breaker. Healthables arent too important to put patients
Response from NuEarAug 8, 2019
Hi Evan,
Thank you for taking the time out of your busy day to provide us with your valuable feedback. We appreciate the feedback from customers, such as yourself, to help us provide the best available products for our customers. We will use your important feedback to help improve future products.
Thank you for being a loyal NuEar customer! We appreciate everything you do for your patients and NuEar.
Sincerely,
NuEar