Carlos M. Oquendo J.
Worst online site to do a required…
Worst online site to do a required Basic Driving Info course. It was suppose to take four hours but while in the middle of a lesson it would close and the timer would start at the beginning when I reopened the lesson. It took almost 7 hours. 10/17/19; Ericka, After about the third or 4th time i submitted an email every time it happened. Perhaps, if someone had actually read them you would've known I did reach out, but never received a response. Also it was the weekend.
Response from National Traffic Safety InstituteSep 23, 2019
Carlos, I am so very sorry for this frustrating experience! That is certainly not the experience we ever want our valued customers to have. NTSI a driving force in traffic safety; it is our mission to make the roads a safer place, one driver at a time. but clearly we missed the mark this time. I do so wish you would have reached out and we could have troubleshot the issues you were having, perhaps it was connectivity, or a firewall, or something that we could have remedied before you invested so much time. NTSI was founded in 1974 and we pride ourselves on taking good care of our customers and I want to personally apologize that your experience did not live up to that expectation. Thank you for taking your valuable time to write this review and please know that we will use it to further inform our business going forward. Erika Braasch Customer Service Manager www.ntsi.com


