National Tire & BatteryReviews of ntb.com

Obtained an inspection of my AC for my truck. Was provided input on the repair and costs. I agreed to the repair and took the vehicle home. Noticed the next day that the AC was not working and that the outside breeze was cooler than my AC. Brought the vehicle back only to be told that they basically missed $600 in cost and they wouldn't charge me for the recharge of the coolant. I can't fathom how something this incomplete and this expensive could have passed inspection. Then zero real concern that they made that big of a mistake. NTB should have eaten the cost of installation of parts because they failed to perform on the first engagement. I can't trust people like that and won't ever be back, I see zero advantage to using them.

BUYER BEWARE!! This store is absolute TRASH when it comes to customer service! I barely made it to the store after suffering a blow out on the highway and refilling the tire with just enough air to get it replaced. The store closed at 4pm and I made it in around 3:52pm. When I arrived they had already put up the gates around the store, closed down almost all of the bays, and turned off the registers! I waited in the lobby for the manager, who was on the phone until 4:01pm. Two of the crew passed me up in the lobby several times after finishing a wiper replacement and check on another vehicle, and did not say a word to me or ask if I needed any help. When he finally came out, I explained to him my issue and he didn't even bother to do a courtesy check on my vehicle, he told me that he could not help me because on Sundays they are short staffed and have short hours, so he lets the crew clean up at 3:45, they turn off all machines, and he couldn't help me. He even admitted that he saw me when I pulled up on the cameras. The manager then re-emphasized that he couldn't do anything to help me and asked me to come back in the morning. While he was saying this, three of his employees walked to the front registers and clocked out right there in front of me! The manager then stated, "See, yeah, my guys are already clocked out so if you come back tomorrow we can take a look at it." I was FURIOUS because I literally barely made it there, but now I had no choice but to leave. Thankfully, I live in the area and made it into my driveway right before the tire went completely flat again. I contacted corporate, who said that they talked to the GM who would talk to the associate about this; then asked me to bring it back in today. HELL NO! This basically means that they don't take accountability for how they mistreat their customers! I purchased an entire new set of tires from Discount Tire and would have purchased them from NTB had I not been mistreated in my time of need. I definitely won't be back there again and urge you to STAY AWAY FROM THIS PLACE! Again, BUYER BEWARE! DO NOT GIVE YOUR BUSINESS TO NTB CYPRESS! They do not care about their customers, they are more concerned about clocking out on time!

I had NTB replace all (4) tires and do an alignment. No issues with the vehicle prior to the tires just worn. After I had the tires replaced i drove the vehicle. Violent shaking at 70-80 MPH undrivable. Took the car back to the NTB who rebalanced the tires and checked the alignment. NTB said the weight had fallen off the vehicle. Drove the car again and same issue. Furthermore I asked a blub to be replaced, they said it was a wiring issue and couldn't be fixed but charged me for a new blub. No only did they replace the wrong blub but installed incorrectly. I replaced the blub and it worked just fine, but the blub which needed replacement still wasn't fixed. requested a full refund for a competent shop to fix the vehicle. Unbelievable

Horrible - Same story after making appointment for rotation . Show up and they say sorry only one mechanic available. Why the f is the store even open then ? If you can’t run the operation efficiently for your customers face facts and close ! I’ll never buy anything again from them . Free rotation was part of my tire deal. Shame I used to like them. I’ll never step foot in there again . Not the worker’s fault. They only can utilize what manpower Is available. Typical regional management blunder. You can’t run a repair place of business with one guy in back. Well maybe in hooterville . My advice close up .

Do not go to this shop if you are female as they will try to scam you!!!! I went in for a state inspection and they tried to tell me a headlight that was installed in February (it's July) had a $6 turn signal bulb that was out but it would be an hour labor at $150 to replace it. I told Eugene, who was combative and condescending from the very first interaction, that was ridiculous and I wanted to see my car. We went back there and my light and bumper are both popped open, with liquid all in my brand new headlight. The older guy that did the "inspection" tried to argue with me and tell me my car was like that when I brought it in with was a STRAIGHT UP LIE!!!! I demanded to see the cameras and they refused. I showed them a picture I had taken of my daughter this very morning that showed my car not damaged the way it was when I received it back after their "inspection." Unethical! I called a friend of mine that owns a car dealership here and he told me this location is notorious for failing state inspections and trying to strong arm people into buying things at exorbitant prices from them in order to pass. I have since talked to multiple mechanics who said that pricing was ludicrous. I got into an argument with both the older guy and "manager" Eugene and told them its a scam, they should be ashamed of themselves, and they wouldn't try this with a male and Eugene was a complete A-hole in his responses. The older guy denied damaging my vehicle which I could see with my own two eyes and he called me a b*tch. DO NOT BRING YOUR CAR HERE, ESPECIALLY IF YOU ARE FEMALE. You will be spoken to in a degrading manner and they will try to clean your bank account out over something minor. I will be filing a property damage report because they damaged my vehicle and tried to get me to pay for their mistake. Avoid at all cost.

My 2007 Honda CRV has a TPMS light on the dashboard. I bring it to NTB (National Tire & Battery) at the local in Woodbridge Virginia to replace the tire sensor and recalibrate it. They told me the vehicle need to replace all 4 sensors (while just one sensor was broken) with the price of $400 some... About 3 months late the TPMS light is back on. I bring back to complain but they fail to fix it. I have been back and forth four-time and the problem has never been repaired until now. While I'm there at their shop, I meet a lady, her car has the same problem as mine and when I meet her that's the third time she came back....... I hope this review can help someone avoid the mistake I did.

went to ntb tire center in Lexington SC , initial impression was good until they get your money. then crap went down hill, carried a tire back for warranty after 3 weeks hade to pay for new tire mount, balance ,and they wanted to charge me again for warranty's asked them if you have a warranty on your car and get it repaired do you have to pay for warranty again, with a deer in the head light look and he said yes . needless to say this will be my first and last experience with them. told them that i had a popping noise coming from front end (on a 2022 gm. 60 k miles) ask if they would pull tires off and re torch for safety , tech drove around parking lot and said there was no problem hahah thanks for concerns

on 12-30-2020 I purchased 4 tires at NTB Deer Park Texas. order # 400040667022 . on the same date and on a second invoice within the hour i asked the manager Marshall m. if it was too late to purchase a road hazard warranty he gladly sold me a warranty and that order # is 400040668721. i never thought i would have to use and apparently neither did the manager Marshall with NTB. well i had a damaged tire and i new i bought a warranty . I called NTB in Deer Park, Texas . I was inquiring on what steps i have to take after a short conversation Marshall told me I didn't rotate my tires that was the first thing he said so I told him he was trying to give me the run around but in different words . So I hung up on him . with in seconds he calls me back and tells me i don't have a warranty. I proceeded to tell him i have an invoice that shows a warranty for tires . And he insisted i didn't have one even though I gave him the order # .So he told me to bring in paper work so i said ok. But before I went the the store in Deer park Texas. I called the the service support personnel. What she questioned is why did they do to separate invoices One invoice for tires and one for tire warranty . I explained to her that i originally did not purchase a warranty . While waiting for tire installation I requested more info on a warranty and then decided to purchase a tire warranty . What the manager failed to do was to put the warranty I purchased to referenced on the tires i just purchased. Long story short I was informed by service support to go back to store and see if the manager Marshall M. would honor the warranty if he didn't i could get a refund. Well manager Marshall Mcclendon did not honor the warranty . This first time i have purchased a warranty on tires I will never do it again. Just for the record when I went back to the store i could tell by the way he spoke and attitude we weren't going to resolve my warranty issue . I called the service support and she told me I would get a refund on the warranty. A little bit of advice I wouldn't shop at this NTB store in Deer Park Texas .