National Tire & BatteryReviews of ntb.com

Unfortunately, today I have to give this company a unsatisfactory review. They refused to service my car because a previous default at their 100% fault. NBT TIRE off Warrick Blvd in Newport News, VA refused to service my car because i had "previously cost the company money". Story: i had 4 new tire placed on my car, and during the process 2 of my rims were damaged by their employee . The damage was noted, repaired, and paid in full by the tire company. At the time I was happy, and willing to return as a customer because they "righted their wrong". A few months later i go back to purchase another new tire, and was told that they would not service my car because i had previosly cost them money.

My wife purchased four tires for her 2020 Lexus ES350. The car was returned with grease marks and smudges on the B pillar, inside driver door, steering wheel, gear shift, etc. I have photographs to document. She called the local NTB shop and they said they’d clean it upon her return. She would rather detail the car by herself than return to them. This is extremely poor and inconsiderate service and I do not blame her. In the future we will take our business elsewhere.

The Burke VA NTB store is crooked. They try to sell you jobs not needed. They recently told me my rear brakes were down to 2mm and will not pass an inspection. This was while replacing 4 tires. I declined the brake job. I bought new parts and took the brake pads out. They were fine. Maybe 30% worn. Nowhere close to need being replaced. When I went there and showed the manager my “worn pads” and why he said they needed to be replaced he denied ever telling me I needed brakes and called me a liar. I have the voicemail from his call. These people are thieves looking for suckers.

Ryan at the ntb on rt11 in Winchester is the worst help ever he knows nothing about cars an he overcharges do not got there the ntb in town by Walmart is so much better an way more knowledgeable not a bunch of kids playing in a shop because Ryan dads is the districts manager for the ntb on east coast so he’s is a priveledhed manager did not earn nothing to get there

NTB is handing out $20 Valvoline Perks rebate at time of the service. However NTB is not signed up with Valvoline and the rebate will not be honored. I spoke directly with Valvoline Perks center and went back to the store manager. its not an honest way to do business. Service & Integrity has declined under Mavis.

came in at 8:30 for tire repair. Was told it would be 45 minutes. Told them ok and went and had breakfast. came back at 9:15 and truck was in shop on jack with hood up and tire sitting by tire machine. 15 minutes after i got back service writer brought me my air filter to look at. Told him no thanks I had a service plan with dealership. at 9:39 i walked out and asked how much longer my tire was going to sit by machine before it got fixed. He said he would check on it. 5 minutes later someone started working on tire . At 10:10 I was told truck was ready . Went to counter and was told I owed 29 dollars for repair. I asked if that was covered under warranty and he asked if I bought the tires there. I said yes and he removed the charge.

The Canal Winchester, OH location completely scammed my mom who went to get my sister’s tire patched. They told her that they couldn’t patch the tire because all the tires were over five years old and ended up selling her a whole new tires even though two of the tires were only three years old. My mom did not know this and only wanted my sister to be driving safe so she bought all new tires. They’re just a bunch a liars that want to sell however they can.

I would give a no star rating if I could to the employee Alex (would not give me his last name) who works at the Westside Spartanburg location. He does not know the company policy for who he works for. I bought all 4 new tires back in April 2023. I also tell my employers to use this company for company cars. Today I noticed 2 tires defected showing slits in my personal car. I call to see about bringing my car in for them to look at the tires and give me guidance. Alex could #1 not find me in the system & #2 tells me that if it's a defect with the tire then, I am to contact Bridgestone myself. My next call was too corporate, and Holly was very professional and handled my call like a customer should be treated. Holly got us an eval for my tires and (by my choice) with another local sister company in Greer to get them looked at. We will continue to do business with NT&B but not at the Spartanburg location.