I’ve been waiting exactly two months for my order. It was a pre order placed 7/2/21 and it was shipped 8/6/21. My tracking still shows that the post office is waiting to receive my package for NSPRE.
My update to your response:
And no it was not delivered that was my first order from your company. This order is 2483 that was placed July 2, 2021. How was an order delivered a week before it was even placed?
Update:
Ok and thanks
Response from NSPRE™ Electronics, LLCSep 2, 2021
Greetings,
After accessing this order (2361) we see here that it was successfully delivered on June 24, 2021 at 8:45PM.
Update:
Your review shows you left review for 2361. Thank you for update, I will forward your new order number to shipping and handling to access.
Delivery Update:
USPS has now located customer package and has successfully delivered. We apologize for any inconvenience that was caused in the process of locating the shipment and hope you enjoy your wearables. 😌
TA
Tasha
I love they are beautiful but one side…
I love they are beautiful but one side of them I can't hear out of and that side also doesn't keep charge
Response from NSPRE™ Electronics, LLCSep 2, 2021
Greetings,
We see that you order was delivered on August 28th, 2021. Have you connected with our support team at [email protected] to have this issue looked into and getting a replacement.
It's the best way to surely resolve this issue.
Best,
Val Breston,
NSPRE® Social Handling
LA
Lamesha A.
I love love my glasses
I love love my glasses, I actually I got them prescribed …. Amazing amazing product
I want to get the phone so bad, But I’m not over apple… I may just get a 2nd line
SL
Sorinna L.
I have all product now
I am enjoying these product hunnie. I just received my Solace Glasses today and I have the completed collection of all your products. Their CS is hilarious, at least whoever I spoke with with so I was OK after speaking with them. I did have to wait about 2 days for a response but they resolved what I needed and got me a new pair of earbuds upon request.
I am a user of both of this founders companies and I will continue to be, Great products and great services.
-S.
CM
Chelley M.
I paid for the smart glasses and they…
I paid for the smart glasses and they were lost in transit by USPS. I contacted the company and according to them, the only way to get a refund was to refuse a package that never came. A rep stated to me that it is the customers responsibility to contact the carrier and file a claim about the missing shipment. It is companies like this that make it difficult to want to support our own people. It’s ridiculous!
*Update: So I paid for the glasses on June 15th with the $8 rush delivery fee and finally received them on July 2nd. So be prepared for a 2 week delivery window.
Response from NSPRE™ Electronics, LLCJun 25, 2021
Update for Reader Purposes: There will NOT be a 2-week shipping time on all orders. An individual’s shipping delays, is not a reflection on ALL customer orders. Unfortunately, like ALL carrier they may indeed experience delays but this will not be the case for all customers. NSPRE has added additional shipping carriers to ensure we ship with the best carrier for your order’s possible.
Update: USPS has successfully delivered this customer’s package as of July 2, 2021.
Hi,
After looking into this, I see that our team has attempted to assist you effortlessly today. Unforturnelty you are requesting a refund for an order that is still in transit to you for delivery. We have offered you solutions that can help you locate your package.
We've informed you that we've personally spoken with USPS. We were given the same information on the USPS tracking page and told to allow the tracking to update (We informed you of this information); we have provided you with the details to file a claim. We have provided you with a contact for USPS to call directly.
USPS, like all carriers, may experience delays, and this is not uncommon; however, as a consumer, it is essential to review our shipping, returns, and refund policies to ensure you agree with policies before purchasing. You can check here: https://www.nspreelectronics.com/pages/shipping-and-returns
We would like to continue assisting you as I see an NSPRE Rep is assigned to overlook your order.
It is indeed the customer's responsibility once the item has been shipped, as NSPRE does not have control over or access to the carriers used. This, however, does not stop us from assisting in as many ways possible.
Unfourtnerly, this order does not qualify for a refund or the shipping of a new item just yet.
Thank You
AC
abe C.
Great quality product!
Great quality product!! Highly recommended
MT
Mel T.
Love these earbuds!
Love these earbuds! The sound quality is so clear and I also have been told that I sound clear when I use them to make calls. Definitely recommend!
