David D.
POOR Customer service, RUDE staff!
we have been using this pos for 8 months. This pos stopped working 5 days ago, after several calls to their "tech support" and speaking with Juan the majority of the time, we are given the run around. The pos states that is it not activated. I called and was told to call their accounting department. I tried calling and leaving a voice message, but havent received a call back. called several times and finally someone from accounting answered and told us that the account was passed due 4 months and we had to pay to continue service. This couldn't be because the payment is automatically charged. We didnt dispute the charges since we are a convenience store and we needed the pos working, so we paid it. the next day, we received the same messaged, we called back and were told that we owed 2 more months, again, we didnt dispute this and we paid it, we were told that the message would go away but it never did. Its been 3 days now and no one has returned our calls, weve left messages to their accounting department and finally we called tech support again and spoke with juan. He got upset that I was upset about him not wanting me to speak with a manager to complain about their horrible service and how this is impacting my business, not to include that this is a breach of contract by National retail Solutions for failing to provide a service that is paid for. My next call will be the BBB.
Response from National Retail SolutionsAug 20, 2020
We are so sorry for this terrible experience you had! It sounds like there was a misunderstanding regarding your billing. We hope it has since been resolved. Please contact our support team so that we can make this right. If they cannot assist, you can ask that they escalate to our AR department to clarify the charges. We would NEVER want to mislead a customer or overcharge, and if we erred, we want to correct. Call 800-215-0931.