The ultimate Point of Sale solution for your business. The NRS POS+ bundle comes with everything you need to run your store including a set of reliable hardware & state-of-the-art software with store management tools to help your business grow!
National Retail Solutions (nrsplus.com) has 485 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
nrsplus.com
Website
nrsplus.com
Category
Administration & Services
Location
Newark, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Stay away, bad business, bad customer service, very bad tech support, overall very bad company. I will not suggest this company to anyone.
Response from National Retail SolutionsApr 12, 2021
Hi Jak. We apologize for any inconvenience that may have occurred. We take our customer care very seriously and are concerned over what happened.
Please give a call to 800-215-0931 asap and ask to be escalated to Roque. He will be able to help you and provide any info needed! We want to make this right for you, so whenever you have the chance, feel free to contact us.
SG
SHOP G.
POOR TECH SUPPORT
POOR TECH SUPPORT, AND SYSTEM IS BAD, ALWAYS HAVE PROBLEMS.
ZERO HELP FROM SUPPORT TEAM.
Response from National Retail SolutionsApr 8, 2021
Hi Shop Go. We take our customer care very seriously and are concerned over what happened. We apologize for any inconvenience that may have occurred.
You can call 800-215-0931 asap and ask to be escalated to Roque. He will be able to help you and provide any info needed! We want to make this right for you, so whenever you have the chance, please contact us.
RI
Rokibul I.
worst customer service ever.
worst customer service ever.
Dont buy...
TM
Torrance M C.
Terrible customer service
Terrible customer service. Do not buy
SK
Supply K.
Terrible customer service wanted to buy…
Terrible customer service wanted to buy id scanner
which they advertise, I called 10 days straight and every time that I spoke to customer service they told me that as soon as they hang up the phone sales manager will call me back.
When you ask for a supervisor each of them telling you there is no one above them.
Do not get the NRS system because the customer service is terrible and this is not just the first incident that happened.
Also, had problems with the credit card machine a few weeks ago called and had to leave a message for someone to call me back it took 48 hours, obviously, I was able to fix it on my own by that time.
Every time there is an issue there is no one to help you.
Even if you would like to purchase from them additional equipment.
They just want to sell you POS
and charge you different monthly fees.
So now I'm stuck with their POS System and terrible customer service, with every customer service representative being a manager, and whoever is above them they do not talk on the phone.
They just tell you good luck.
SO if you purchase NRS system GOOD LUCK.
Response from National Retail SolutionsNov 18, 2020
Checking back to make sure that this was resolved -- We take customer care very seriously and are concerned why this happened to you. Our customer support team is waiting for your call so we can make this right for you. Please call 800-215-0931 asap and ask to be escalated to Roque.
GI
GSA I.
I Bought a NRS POS system by online but no help
I Bought a NRS POS system by online. Before I bought it I spoke to manager and he gave me nice presentation. After purchase I call and leave massage but no one to help. They told me they have great customer service but In my 12 years business I never got that bad service. They just want to sell their product and move on. No one to help Its been three month I still go no response for help or care . Every time I call for help, I have to leave a massage with live person and told will receive call within 1 to 24 hours but never happen. Its been two month since I submitted refund paper work but no response. Same thing I call but said someone will reach out to me with 1 to 24 hours but I am still waiting. I guess I have to write of the machine.
Response from National Retail SolutionsNov 2, 2020
This sounds like a terrible misunderstanding! We take a lot of pride in our products and services
- and especially our customer relationships. Customer care has been alerted and they are waiting for your call. We would like to clear this up and make it right. Please call 800-215-0931, provide your info and best contact number and ask to be escalated to Roque asap. He will call you back.
MA
Mohammed A.
Very poor customer service and…
Very poor customer service and extremely rude. They never call you back when they suppose to and they don’t care how you use their system they just want to pay for it and are not willing to provide the help you need. Their staff are very rude on the phone and they keep transferring you from one person to another until you get disconnected
Response from National Retail SolutionsSep 29, 2020
We are so sorry to hear that you've had a bad experience with our POS and urge you to contact us so we can make things right! Please, feel free to call 800-215-0931 and ask for Roque.
Our monthly licensing and support fee is lower than many other companies. Our POS has many extra features included which are unique and beyond just the basics of sales and inventory tracking like many other brands. We additionally offer a menu of optional Premium Feature subscriptions such as Transaction Surveillance Monitoring, ID License Scanning (JUUL RACS compliance), credit card processing connectivity (FREE integration with NRS PAY!), Tobacco Scan Data program, Modifiers with a secondary IP Printer for your kitchen, Customer Tab, and even a shopping app to sign up for, for customers to locate you and order ahead from your store... We have a remote store management app and online portal so you can access your backend 24/7. Plus live customer support waiting to hear from you!
With our over 11,000 POS installed nationwide, our satisfied customers are enjoying being organized, attracting more customers and making more money. Please reconsider and contact us to help you out with any issues!
YP
Yogi P.
They say they match price of any credit…
They say they match price of any credit card processing company and charge you less but that is not true.They charge more then you paying with other company.making you fool.
Response from National Retail SolutionsJun 12, 2020
NRS PAY takes great pride in honesty and transparency. We try to match or beat others’ rates and would be happy to review your statements to see where we can save you money. Even if our rate is slightly more percentage than someone else's, you will NEVER have unexpected hidden fees or surprises - We will NEVER dip into your bank account and take money, which is standard practice of many companies. We take trust very seriously. To help our customers save money and feel very comfortable, we provide a free reader, with no long term contact and no early termination fee, so if at any time you feel you are not saving money, you can leave without any penalty. Also, if you process high volume, our FeeBU$TER plan may be a great way for you to eliminate up to 100% of your transactions fees.
