The ultimate Point of Sale solution for your business. The NRS POS+ bundle comes with everything you need to run your store including a set of reliable hardware & state-of-the-art software with store management tools to help your business grow!
National Retail Solutions (nrsplus.com) has 485 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
nrsplus.com
Website
nrsplus.com
Category
Administration & Services
Location
Newark, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Worse ever had bought pos systems we could not use but they still charge us fees
Response from National Retail SolutionsMay 8, 2024
Thank you for bringing this matter to our attention, Brian Anderson. We are sorry that your experience with your sales rep wasn't appropriate. We take quality control very seriously, and we are investigating this further. Please contact us directly at 973-438-3144 Monday through friday so we can discuss your experience and find a solution together. Your comments are invaluable to us, and we will take them into consideration.
MM
MF M.
When I asked about integrating payment…
When I asked about integrating payment services from another company, I was told that if I already had NRS Pay, I couldn't integrate another company's reader. When I mentioned having to potentially replace my POS systems, I was bluntly advised to do so if I wished. This response felt unhelpful and unprofessional. It's crucial to provide constructive solutions and maintain professionalism when addressing customer concerns. Additionally, I suggest not opting for NRS Pay and considering interchange plus pricing instead, based on my experience.
Response from National Retail SolutionsMay 8, 2024
Thank you for bringing this matter to our attention. We are sorry that your experience with your sales rep wasn't appropriate. We take quality control very seriously, and we are investigating this further. Please contact us directly at 973-438-3144 Monday through friday so we can discuss your experience and find a solution together. Your comments are invaluable to us, and we will take them into consideration.
GD
Gopal D.
I Installed new POS few months ago
I Installed new POS few months ago. Their pos Ordering process is nightmare. Sales rep does not know anything. I have to ask everything, and he says everything yes. After installation, they do not provide the service as promised price. I was thinking to buy another few more pos for other businesses, but they disappoint me badly. I will go back to square; Square is the best so far.
Response from National Retail SolutionsMay 4, 2024
Thank you for bringing this matter to our attention, Gopal Dulal. We are sorry that your experience with your sales rep wasn't appropriate. We take quality control very seriously, and we are investigating this further. Please contact us directly at 973-438-3144 Monday through friday so we can discuss your experience and find a solution together. Your comments are invaluable to us, and we will take them into consideration.
SM
Sunny M.
DO NOT DEAL WITH THIS COMPANY THIS…
DO NOT DEAL WITH THIS COMPANY THIS COMPANY IS A JOKE AND FRAUD TOOK MONEY FROM MY ACCOUNT $12000 AND NOW I AM STUCK WITH THERE POOR ASS SERVICE .U ALL HAVE BEEN WARNED. STAY AWAY AND SAVE YOUR MONEY
Response from National Retail SolutionsMar 22, 2024
Thank you for your review, Sunny Malhotra. We are sorry to hear that you had an unfavorable experience, but I really appreciate you bringing this to our attention. We would like the opportunity to speak with you and investigate your feedback further, so we can resolve your issue as soon as possible. If you can please reach out to 888-541-0849 with Jennifer so that we can get more details on the issue, and we’ll strive to do better.
JO
JoeMama
This company is a FRAUD
This company is a FRAUD. The positive reviews here are CLEARLY from employees and shills. Look at their BBB page, it's full of actual experiences with these criminals. They repeatedly fill your mailbox with their unwanted junkmail solicitations for their scam loans and business services. They are a RIPOFF, currently under investigation for fraudulent business practices. They're so disgusting, they even solicit dead people. Do NOT do business with them. Just report to the BBB, NJ AG and FTC
Response from National Retail SolutionsFeb 9, 2024
Hi there Joe.
We would like to extend an honest apology on your experience with us. This feedback is greatly appreciated and help us to keep working to provide the best service we can offer. You can always reach us out with your email so we can remove any contact to prevent any unwanted information coming from us. Rest assure that we are here to help. Once again, thank you for taking the time in posting a review, have a great day, Joe!
KP
Kp
Exercise caution regarding hidden fees
Exercise caution regarding hidden fees, as undisclosed charges may catch you off guard. Furthermore, their POS system lacks support for credit card processing integrations from other companies. Unfortunately, I now have two POS systems rendered useless without a credit card reader. Additionally, be aware that they display advertising from other brands on your customer-facing screen, generating revenue for themselves through these ads. It raises the question of whether the advertising companies compensate your store for this service. Be cautious and consider alternatives, avoiding NRS.
Response from National Retail SolutionsDec 6, 2023
Thank you for taking the time to share your thoughts and concerns in your recent review. Your feedback is essential to us, and we appreciate the opportunity to address your concerns.
Firstly, regarding our POS systems, we apologize for any confusion. We want to clarify that unless you've purchased the NRS Pay model, you do have the option to integrate other credit card processing via TPPI, which does carry a reasonable fee for bridging the connectivity. With NRS Pay, you'll enjoy the benefits of two great-rate credit card processing plans, a free card reader, no hidden fees, no long-term locked contract, and no early termination fee. NRS Pay also integrates free with all models of our point-of-sale equipment.
Now, addressing your concerns about the customer-facing ad screens, we understand their impact on your experience. These ads play a crucial role in subsidizing the POS monthly fee, ultimately keeping your Monthly Recurring Cost (MRC) lower than many other companies. Additionally, they help keep customers engaged during their visits, and many store owners use the POS customer-facing screen to run their promotions. You also have the flexibility to upload your own ads via our online merchant portal, and we'd be more than happy to guide you through this process when you call us.
At National Retail Solutions, we take great pride in honesty and integrity, and we stand by our commitment to 'no hidden fees. We understand the importance of your satisfaction, and we're here to help resolve any issues you may have.
Please give us a call at 888-541-0849 and ask for Jennifer. We welcome the opportunity to discuss your concerns further, address any questions you may have, and work together to find a solution that meets your needs.
AS
Abhay S.
I have there machine at 5 different…
I have there machine at 5 different stores. Customer service is horrible, and I have been having so many issues with credit card. I am about to change all my accounts because of the way I was treated by the customer service.
Please do not get their service.
Response from National Retail SolutionsAug 30, 2023
Dear Customer, We are so sorry you had a bad experience. We'd like to speak with you to understand what happened, and help resolve the issue. Please contact our Quality Control department so we can make it right for you: 888-541-0849.
SE
sean
never recommend to anyone
Bad experience with nrs pay. I've called many times over and over again because when they put me on hold they actually disconnect the call and would have to start the process of waiting all over again. Some agents don't know how to answer some questions about any issues on top of everything. 30 or 40 minutes wait time if they answer the call
Response from National Retail SolutionsJul 5, 2023
Dear Customer, We are so sorry you had a bad experience. We'd like to speak with you to understand what happened, and help resolve the issue. Please contact our Quality Control department so we can make it right for you: 888-541-0849.
