NovonodeReviews of novonode.com

Response from NovonodeFeb 4, 2024

Hi Noah! Thanks for the review. I can see that you still currently have an active service with us, with no active cancellation requests made. I also see you made a ticket on January 18th asking why you were still paying for your service 1 month after it was terminated due to a billing issue. I offered you a full refund for overpayments, and to reinstate your service free of charge - to which we got no response. As for your service continuing to bill, that is due to your PayPal Authorized Payments, this is something you can/need to disable yourself when cancelling a service with us. If this is something you'd still like to discuss, please reach out to us and we'll sort it. ^DS

Response from NovonodeJan 31, 2024

Hello Blue stone gaming, We apologise for any inconvenience you may have experienced with us. We understand that our payment processor, Stripe, flagged your transaction as high risk with a rating of 73% or higher, which along with the numerous payment cards, blocked/failed payments, false address, and use of a VPN all played a factor and led to the cancellation of your order and the refund of your invoices. Our team takes fraudulent orders very seriously, and sometimes, these measures are in place to protect both our customers and our business from potential fraudulent activities. As mentioned in the email sent upon cancelling your order, if you believe this was a mistake or if you'd like to explore alternative payment options, please do not hesitate to contact us. Please let me know if you have any other questions or concerns by contacting us via Discord or support ticket. ^DS

Response from NovonodeJan 31, 2024

Hi Monoxide Dihydrogen! Thanks for the review, I'm glad you can recommend the Web Hosting Unmetered plan. We understand your concerns, however I spoke with you on Discord and as we mentioned there, domains and email hosting isn't our primary service, it's more of a "nice to have" for us. There of course may be better performing providers for these specific services. I would also implore people to do their research prior to purchasing and make sure the plan suits their needs. As for the review being flagged for promotion, I'm unsure if that was something on our end or not, but I see your pre-edited review blatantly violated TrustPilot's guidelines. I would imagine that has something to do with it. If you have any further feedback, or questions you wish to address, please reach out to us on Discord and ask for me! ^DS

Response from NovonodeSep 16, 2026

west abo, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management

Response from NovonodeSep 16, 2026

DRG discord, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management

Response from NovonodeSep 16, 2026

Santiago, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management

Response from NovonodeSep 4, 2023

Kunde, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management

Response from NovonodeSep 4, 2023

Hello Ari, Thank you for taking the time to share your feedback with us. We're sorry to hear that you've experienced delays in our response and that the clarity of our communication has fallen short of your expectations. We understand how important timely and clear communication is, and we apologize for any inconvenience this may have caused. We are actively working to address the issues you've raised and enhance the speed and clarity of our responses. Your input helps us identify areas for growth and refinement. If you have any specific concerns or instances where our communication was unclear, we'd greatly appreciate the opportunity to learn more and address them directly.