NovonodeNovonode is a game hosting provider best known for powering the largest FiveM communities. When you buy from Novonode, you don't just get a server; you get the tools you need to succeed: a network you can depend on, features that add real value, and support that's there when it matters most, day in and day out.
Novonode (novonode.com) has 207 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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James T.
Paid for a server over 2 hours ago, and it’s still stuck on pending despite the money being taken from my account. I’ve tried contacting support through multiple channels and haven’t received a single response. Terrible first impression. If you take someone’s money, the least you can do is provide the service or respond to their concerns. Wouldn’t recommend based on my experience so far.
saul I.
the server never works and naide solves nothing
Response from NovonodeSep 17, 2026
Hi Saul, we’re sorry for the frustration you experienced and that you didn’t receive the support you needed. We’re now under new management and have resolved the issues affecting our Valheim servers, along with making improvements to our control panel. We’d appreciate the opportunity to earn back your trust by inviting you to try out the new Valheim update for free, on us. Simply open a support ticket and reference this review, and our team will be happy to get you set up!
Kamil Z.
Glitchy panel, not able to start a script.
Response from NovonodeFeb 8, 2026
Hi there, thanks for your review. We’re sorry to hear you had trouble getting your Discord bot started. After you reached out via ticket, we reviewed your service and processed a full refund as per your request. From what we could see, the hosting itself was working correctly - the issue was related to getting the bot configured and started. We’re always happy to help with setup, but we do need a support ticket with details so we can troubleshoot properly. If you ever decide to try again in the future, feel free to contact us and we’ll gladly help you get up and running. Many thanks, Novonode
me
false advertisment
Response from NovonodeFeb 8, 2026
Hi there, We’ve checked your order (Ref: 669076) and can confirm you purchased our FIVEM-5950X-4GB package on 29/11/2025, which was provisioned correctly as advertised. At no point did you contact our support team to report any issue or mismatch with what was delivered, and the service was active until it was later cancelled. If you believe something was incorrect, please contact our support team with the specific details so we can investigate properly. Many thanks, Novonode
Customer
Got a credit card verification from these people. I never used them before. Dodgy.
Response from NovonodeSep 29, 2025
Hello, Thanks for letting us know. Just to be clear, that verification likely wasn’t from any order with us - it looks like someone else tried to use your credit card details on our site. This isn’t something our system caused, but if any payment ever did sneak through we’d absolutely help you and your bank get it sorted. Please contact your card provider as soon as you can so they can block the card and investigate. If there's anything further our team can do, please reach out to us directly! Many Thanks, ^DS
NotHer H.
very bad customer support
Response from NovonodeFeb 9, 2025
Hi there, It appears that you recently updated your previous 5-star review to a 1-star, but I noticed that you haven’t had an active service with us since October 2024. Could you clarify what issues you’ve experienced since then that led to this change? Additionally, I recall that your service was provided for free as part of a partnership. We always strive to offer the best experience possible, and if there’s anything we can do to address your concerns, we’d love the opportunity to help. Please feel free to reach out so we can look into this for you! Kind Regards.
Noah
Unhelpful and continued billing for months after services were cancelled
Response from NovonodeFeb 4, 2024
Hi Noah! Thanks for the review. I can see that you still currently have an active service with us, with no active cancellation requests made. I also see you made a ticket on January 18th asking why you were still paying for your service 1 month after it was terminated due to a billing issue. I offered you a full refund for overpayments, and to reinstate your service free of charge - to which we got no response. As for your service continuing to bill, that is due to your PayPal Authorized Payments, this is something you can/need to disable yourself when cancelling a service with us. If this is something you'd still like to discuss, please reach out to us and we'll sort it. ^DS
Blue stone G.
Order canceled
Response from NovonodeJan 31, 2024
Hello Blue stone gaming, We apologise for any inconvenience you may have experienced with us. We understand that our payment processor, Stripe, flagged your transaction as high risk with a rating of 73% or higher, which along with the numerous payment cards, blocked/failed payments, false address, and use of a VPN all played a factor and led to the cancellation of your order and the refund of your invoices. Our team takes fraudulent orders very seriously, and sometimes, these measures are in place to protect both our customers and our business from potential fraudulent activities. As mentioned in the email sent upon cancelling your order, if you believe this was a mistake or if you'd like to explore alternative payment options, please do not hesitate to contact us. Please let me know if you have any other questions or concerns by contacting us via Discord or support ticket. ^DS
