Novilla MattressReviews of novilla.net

The past 24 hour have been a mess. Firstly you guy contact me when the mattress that I ordered was out of stock so you offered me a refund so I accept it. But then last night you told me you were unable to. I’ve email and email no responds. Now you want to transfer me to a different department. I’ve email about the same issue you respond then you say maybe we wait until 22nd no. You’re the one who said we offer refund. I’ve been on this for the past 24 hours I’m so done. WORST CUSTOMER SERVICE EVER! I just need a refund for two items I never will receive now

Gabrielle was an amazing customer service representative. I had ordered the 12 inch king mattress. It was delivered on time in good condition. The bed failed to expand to the full 12 inch depth. Expanded to about 10inches. Still incredibly comfortable and of good quality. Great bed. I simply wrote to Novilla and said "I am satisfied, but paid for 12" and it's only expanded to 10". Not super easy to return once unpacked. Gabriella and her team assisted me and made it right. I appreciate that very much. Did I say it's an amazingly comfortable bed? Love it

Thank you, Novilla and your team! This is the best customer service I have ever experienced. I had some questions about my new memory foam mattress and they are SO responsive and quick replies to emails as well as great follow-up!!! I am so impressed! And I love the mattress. I ordered a 12 inch and it is about 11.5 and just fine. It is in a guest room so it hasn't been slept on yet but it looks fabulous. There were initially some wrinkles on one side due to the folding process but those resolved. No odor and I love that everything I read said it was fiberglass free. This is a great company.

I had a question about getting the promotionnel free pillows and was initially told that i did not qualify however after revisiting the issues i was sent the pillows. great service great price bedding.

Ich habe ein Bett über Amazon gekauft. Leider lässt die Qualität sehr zu wünschen übrig. Die Bohrungen waren bei Teilen falsch. Mit Müh und Not konnte es zusammengebaut werden, stabil ist es aber nicht und macht laute Geräusche. Support hat auf Anfragen nicht reagiert. Update: Die unten stehende Antwort hilft wenig. Novilla habe ich ja schon kontaktiert und keine Antwort erhalten.

My experience with customer service was phenomenal and exceeded my expectations!! They replaced a 2 year old mattress I was having problems with by giving me the next model up without charge. Truly happy that they honored their 10 year warranty!! Highly recommend!!

When i ordered by mistake i mispelled my email address,i contacted customer support and tracy got back in touch with me within 24hours and corrected mt mistake,then i had not received a tracking number just before the second day after ordering the mattress ,i contacted tracy again and right away i had a tracking number ,the matress arrived exactly when they said it would ,about 4business days , i have mattress pit it in place and even though it says to allow 72hours for it to gain its shape i began sleeping on it within 8hpirs and wow what a great matress,now it has beenn and ver 48hours and it has gained its full shape and i am resting so much better no wakeing up stiff anymore,you see i have a hurniated disc in my back and severe arthritis in both hips ,and before the sthis i slept onn a spring mattress that was about 5years old wheni woke up in the A.m. i was always hurting and stiff and unable to sleep well but NOW IT IS SO WONDERFUL I SLEEP BETTER ,the stiffness after two nights on the novilla mattress has almost disappeared , i am SO HAPPY WITH THIS MATTRESS AND SERVICE THANKS NOVILLA

I bought a mattress and bed frame in May 2024. September 2024-the frame collapsed and broke. I contacted their customer service, explained what happened, sent in receipt and pictures of the damage. They sent me a new upgraded frame at no cost to me. I worked with Tracy and she checked with me every step of the way! Did what she said she was going to and a definite pleasure to work with! Thank you Tracy and Novilla for some good sleep!