Novilla MattressReviews of novilla.net

Great Customer Service! Great Product! Fast Shipping! I ordered the Full Size 10" Novilla Bliss bed not knowing what to expect. Within 7 days I received the bed but I was sent a queen size bed. After contacting customer service they replied quickly within 24hrs and offered for me to keep the Queen size with is bigger and costs more than the full. Unfortunately the queen is too big for the frame I was going to put the bed into. So I requested to return the queen and I would wait for a full to be sent. They sent me a return label via email and sent out the Full size bed before I returned the Queen size bed. I received the correct Full size bed within 4 days and was not charged a penny or had a hold placed on my credit card. Followed instructions that were easy to follow on setting up the new mattress and mattress has lived up to every expectation. Excellent quality and Great sleep every night! Very impressed with customer service and craftsmanship of mattress. Will order another one or upgrade to the hybrid if I need a new mattress anytime soon!

So I've had my Novilla Vitality King Mattress now for over a month and I have to tell the world how happy I am. Incredibly comfortable yet also supportive. So please don't hesitate and do buy one. Tou will he vwry glad you did.

Wonderful customer service! Highly recommend this company.

Prompt to reply and very helpful.

This seller is super awesome. I ordered and received my mattress topper very fast, within a week. I didn’t get to use my mattress so I had to return it. The seller took back my product with no problems. Their customer service is the best.

I had purchased a novilla mattress. The customer service they provide is excellent and very prompt. It is a trustworthy brand. You money is guaranteed with this one.

I purchased a Novilla topper recently. It arrived in good condition and we placed it on our king sized bed according to the directions from the manufacturer. We slept on it, as instructed, but did not see the benefit hoped for. We contacted the seller to return the product, per the sales agreement. The person, with whom we dealt, was very helpful and resolved our issue without any delay. I do not believe my situation is any negative reflection on this product. It is well made. It just didnt work for me. I would recommend this product be given a test try to see if would work for you. Thanks Novilla, for a great experience.

The customer service people did An excellent job in handling my Problem with the mattress. The replacement is supposed to arrive today. I’m looking forward to a good experience with it. Thanks much Gary