Novex Hair CareReviews of novexhaircare.com

I received my package with my hair mask broken and empty all over my other products and the shampoo was broken . I emailed to get a new hair mask no one ever responded. Very upset because I love these products and never had an issue like this before

Dear Novex Customer Service Team, I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with your company. I am appalled by the utter lack of attention to quality and customer satisfaction that has been demonstrated through the recent delivery of an expired product. I received an order from your company, Order ID: #37758, on August 17, 2023, containing Novex mask( Mystic Black) with an expiration date that will be passed by couple months(10/2023) and another mask without any expiration date on it ( Avocado oil with honey) which is very suspicious . It is shocking to me that a company of your reputation would stoop so low as to send out products that are beyond their shelf life. This negligence not only reflects poorly on your brand but also raises serious concerns about the safety and reliability of your products. As a loyal customer who has supported your brand, I expected better treatment and respect for my patronage. The fact that I now have to deal with an expired product is not only inconvenient but also mentally distressing. I trusted your brand to provide products that meet acceptable quality standards, but this incident has shattered that trust completely. I strongly urge you to take immediate action to rectify this situation. I demand a replacement for the expired product I received, and I expect it to be delivered promptly, without any further delays. Additionally, I request a formal apology for the distress and psychological discomfort that your company's actions have caused me. Furthermore, I implore you to thoroughly review your quality control procedures to prevent such incidents from occurring in the future. Consumers should not have to deal with the consequences of your company's lack of attention to detail and disregard for their well-being. Please consider this email as a clear indication of my dissatisfaction and a call for urgent action. Failure to address this matter adequately will force me to explore other options and share my unfortunate experience with my clients, friends, family, and social media networks. I look forward to a prompt response from your end, outlining the steps you will be taking to address this issue and restore my trust in your brand.

The product did not curl my hair I followed direction When it was wet there were a few curls when it dried the hair tighten back up I was disappointed

The shampoo came damaged but the return policy listed in the package after I received it says there needs to be a 40% loss for it to be replaced.

I had ordered 2 shampoos and got free samples like always. I only received 1 and got a recharge instead of the shampoo form that line. I’ve ordered quite a few times before this happened. I’ve tried email and WhatsApp customer service nothing is getting through. Not sure what happened but definitely check before receiving a package.