Justin S.
Amazing customer service
I split my time between the states and Mexico and The customer service representative was more than helpful, responsive and professional in tailoring my orders between 2 countries. Also, my order arrived in 2 days with expiry date on each vial which gave me assurance of the freshness of the serum. I have yet to use the product but can give 5 stars for the shipment process and customer service.
Response from NovaManeMay 14, 2026
Hi Justin, Thank you so much for your thoughtful review and for taking the time to share your experience with us. We’re truly delighted to hear that our team was able to make coordinating your order between the U.S. and Mexico a smooth and stress-free experience. It’s also wonderful to know that your order arrived quickly and that seeing the expiration dates on each vial gave you added confidence in the freshness of the serum. We understand how important that peace of mind is when starting with a new product. We especially appreciate your kind words about our customer service, responsiveness, and professionalism. Even before beginning the product, your trust and support mean a great deal to us, and we’re grateful for your 5-star feedback on the overall experience. If any questions come up once you begin using the product, please don’t hesitate to reach out. We’re always here and happy to help. Warm regards, NovaMane Support