NovacrustReviews of novacrust.com

The customer support team was really helpful when I was signing up. They were quick to respond and made the whole process easier for me.

First time user had some difficulties but customer support was able to assist and get them resolved under 24hrs. Read in detail before deciding to do stuff however.

First time, and had challenges in completing the transaction. However, the platform has simplified transaction across countries i.e USD to MWK to crypto. The support admin is highly responsive. That's a plus. Suggestion: revise the fees.

Very responsive, fast and polite customer service. They promptly resolved all my issues. Fees however are a bit on the higher side.

I've used this for three months. So far, so good, and when I have issues, the support is fast responsive at their working hours. Verdict: silo in fees. There is no clear statement about the fees for topup via US bank account (both total and detailed fees). While the fees on payout to stablecoin is counting at realtime when doing the transaction. I did count the estimation fees they charged based on: "topup amount send to US bank account" substract by "stablecoin amount received in my wallet". What I did: Whatever amount received on my account in the platform (after topup), I sent them all to my stablecoin wallet. The total fees is around 3.7 - 3.8%.

Good customer services,but try to fix and find a realible depositing mobile money method here in malawi we are having problems with that issue,I'd recommend if you could work with paychangu for malawi deposits.

The onboarding was straightforward