NourialReviews of nourial.com

Response from NourialSep 8, 2026

Hello, Cj, we hope you're well. Our guarantee period is 60 days, and each situation has its own applicable condition, including alternatives to sending the product back, which we assess individually. To get to yours, all that is missing is the order number. We have sent a request for that detail here. Once we have it, we move straight to resolving the case. Our support channel is [email protected]. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, we hope you're doing well. The product listed by third parties on marketplaces is not the one we sell, and it shares neither our specification nor our guarantee. Our guarantee runs for 60 days and has its own criteria, with alternatives to a physical return assessed case by case. What we need in order to assess yours is the order number. We have sent you an information request here. Once the order is identified, we will resolve it. Our support email is [email protected]. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Lyndsay, we hope you're doing well. In order to check the status of your refund, we need further information regarding your order. We have sent you an information request here and, as soon as we receive the order number or the email address used at checkout, we will carry out the verification and proceed accordingly. Our support email is [email protected] and we remain available there. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Lynda, we hope you're doing well. We're sorry for the difficulty in accessing the instruction material. We have updated our content access platform, and the previous link is no longer in use. We will send access to the new platform to the email address registered on your order, along with the full usage instructions. Should you have any questions, our support team remains at your disposal. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Dina, we hope you're doing well. We were unable to locate your order from the information available on the profile. We have sent you an information request here and, as soon as we receive the order number or the email address used at checkout, we will carry out the verification and proceed accordingly. Our support team remains at your disposal. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Andy, we hope you're doing well. Your order is recorded as delivered. A ticket was opened with the carrier, which came back confirming the delivery completed on June 11, to the mailbox at the address provided at checkout. On August 3 we sent you by email the official proof of delivery and the USPS tracking code, together with its link, and we received no reply. Should you have any questions, our support team remains at your disposal. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, we hope you're doing well. We carried out a check in our records and were unable to locate any order registered under the name provided, nor any purchase associated with this account of events at Nourial. As such, we have no access to order history, tracking or payment details that would allow us to act on the case described. We recommend contacting the store where the purchase was made directly. Linda, Nourial Support

Response from NourialSep 8, 2026

Hello, Rose, we hope you're doing well. We're sorry for the trouble reported. We were unable to locate your order from the information available on the profile, which prevents us from verifying the status of the refund. We have sent you an information request here. As soon as we receive the order number or the email address used at checkout, we will carry out the verification and proceed accordingly. Linda, Nourial Support