Norton Shopping GuaranteeReviews of nortonshoppingguarantee.com

Wed, Jul 13, 11:29 AM to customersupport these are with giftcarddeal.com They do not respond to any emails. They promised 30 day delivery via email. All of their email responses are different excuses as to why they are late. I feel it is a scam and want my money back. Wed, Jul 13, 11:48 AM to me Thank you for your email. We’ve escalated your dispute to a supervisor at giftcarddeal.com. If you haven’t already, please start the chargeback process with your bank or credit card company, as your financial institution can put your funds back into your account. In the event we have to escalate your dispute to our claims department, filing a chargeback with your bank or credit card company is a requirement. Regards, Fred Wed, Jul 13, 1:57 PM to Norton I will do that today.So what is the Norton guarantee then? $1000 given back to me per order? My one order had 5 different gift cards,but only one order. Wed, Jul 13, 5:51 PM to me We’re going to continue assisting on our end. We want to ensure that all means for a speedy resolution are being made by you. And as previously noted, your credit card company or bank can return your funds faster in most cases. Thu, Jul 14, 5:55 PM to Norton thank you Wed, Jul 20, 12:20 PM to Norton Can i please have an update on the claims status? Thank you Wed, Jul 20, 3:50 PM to me Our team is still trying to reach out contact in this matter. What is the current status of the chargeback you were asked to file with your financial institution? Fred Wed, Jul 20, 5:37 PM to Norton i started the process, but it takes 30 days for decision and investigation Mon, Aug 1, 6:43 AM to Norton What is the status of my case? I want my money back. No more excuses. Your service is supposed to guarantee my money and it hasn't so far. Giftcarddeal.com is a scam apparently. I want this resolved asap. Tue, Aug 3, 7:27 AM to Norton What is the status of my case? I want my money back. No more excuses. Your service is supposed to guarantee my money and it hasn't so far. Giftcarddeal.com is a scam apparently. I want this resolved asap. Wed, Aug 3, 2:11 PM to me Hello Greg, We’ve also started the escalation process with the merchant and continuing to work on your behalf regarding your immediate refund. In most cases your bank can restore your funds fairly quickly. Please continue to keep us posted on the status of your chargeback with your bank. As soon as we have an update for you on our end, we’ll let you know as well. Wed, Aug 3, 3:08 PM to Norton Still not processed Mon, Aug 15, 11:47 AM to Norton Why is this taking so long? What kind of warranty service is this that it takes so long to get my money back. I'm starting to think you are a scam as well. Aug 16, 2022, 6:19 PM to me Hello, The Norton Shopping Guarantee has a maximum of $1,000 per order so filing a chargeback with your credit card company will help assure a full refund if the merchant doesn’t handle soon enough. We are continuing to work it from our side. Aug 16, 2022, 6:26 PM to Norton I want the $1000. That's what the warranty covers.Why is that so hard? Wed, Aug 17, 10:29 AM (13 days ago) to Norton Nobody, including you, wants to give me my money back. Everyone dispute my card. That is a cop out. Honor your warranty. They already have my account noted as refunded for over a month and a half, yet I have no refund in my account. Get this done already. I feel like everyone is in on this scam!!!!! Thu, Aug 18, 12:54 PM (12 days ago) to me Hello Greg, Please provide us with confirmation from your bank or credit card company that your chargeback was declined and we’ll send you the form to have your dispute sent to our claims department. Thu, Aug 18, 12:58 PM (12 days ago) to Norton What? It's not declined, it's in process? Why does that matter? Your warranty guarantees $1000 for my order(s) each. Where does it say that my bank pays that? This is a scam also. Everyone is scamming me!!!!! I want my money!!!!!!! Thu, Aug 18, 5:55 PM (12 days ago) to Norton from your website. How long do benefit claims typically take to resolve? Purchase Guarantee: Claims are often resolved within two weeks, but can be faster. Lowest Price Guarantee: Processing typically takes 5 to 10 business days. Identity Theft Protection: We’ll put you in contact with an identity restoration service who can get started on your claim, often within 1 business day. Why are you asking me to do the work? Do Your Job and perform the service you promise!!!

The Norton Shopping Guarantee is WORTHLESS and a scam. I received a damaged product from an online vendor that was supposedly covered by the Norton Guarantee. I spent more than 3 months following their claim process and doing everything requested, but in the end they did NOTHING, and I'm stuck with a damaged product that was supposed to be covered by the Norton Shopping Guarantee. Consumers should know that it is a scam, they will give you the run around for months, and it is worthless. All businesses should also know that the NSG is worthless, and consumers don't trust it or see any value in it.

Absolutely terrible. Bought something on the platform double price, tried to cancel and refund. Messaged every single day for 3 days no replies from seller and just got told by the platform to register and file something even more complicated. What a waste of time !!

This is an awful idea, is there a way to block it? it just slows web pages down and makes them really un-functional.

Norton Shopping Guarantee is baloney. It has been totally worthless. You’ve probably seen their logo on a website before guaranteeing your shopping experience. I needed them to act on their guarantee for an online furniture store named DCG Stores who sold me a damaged table, couldn’t replace it and wouldn’t issue a refund to me. I purchased the table on August 10th and today is Sept 15th. I never did receive a refund from DCG Stores and Norton didn’t do a thing about it even after I had sent them numerous messages detailing the issue I was having. Luckily, Visa refunded the purchase for me so now they are going after DCG Stores. Take my advice, never buy anything from DCG Stores and never purchase anything from a website just because Norton is guaranteeing your purchase because they obviously won’t do anything to help you if a problem with your purchase arises.

Tried to make a claim and was instructed to wait for a follow-up e-mail to explain the scenario.. Of coarse NO response and most people aren't going to follow up so why should they care. USELESS

This company guaranteed a purchase that I made online. When I reported the problem to them I found my online agent to be argumentative rather than a problem solver. I've always found Norton to be a reliable and honest company. This "Shopping Guarantee" venture certainly doesn't align with their other business's.

I had purchased a car part from a site with this Norton guarentee over a month ago, worst online experience I've ever had in over 10 years. The claim is good for 30 days I waited 26 or 27 days before opening a claim. Says it covers purchases up to 1000$ I sent the agreement covering the benefits to the Norton chat and guess what no reply. I think all this does is open a little chat room where I'm free to send like 8 messages over a 1 week period (April 22 to April 29th- today) and not get 1 single reply. If I ever see a site that has this norton guarentee again I will take my business elsewhere as to not get scammed again. I'm out 175 bux and Norton has done 0 to help me.