NorthwristTop Fashion jewelry online store. At NorthWrist we're all about the details. From leather wrap bracelets to quality statement rings. EXCLUSIVELY FOR HIM
Northwrist (northwrist.com) has 483 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing483 approved reviews, newest moderated first
Mark S.
I absolutely love my new wrist cuff!
Response from NorthwristAug 28, 2020
Hi, Mark! We're glad that you loved the wrist cuff that you ordered. We aim for our customers' happiness and satisfaction so it really means a lot to us. We appreciate this wonderful review!
Arnaud
Shipping time was fantastic took less than expected. Now I ordered 2 skull rings and both quality of product are not what is described on their website. The details are not there comparing to pictures on website. But still a decent quality of rings.
Response from NorthwristSep 9, 2020
Hi Arnaud, we are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. You can send us an email so we can discuss what we can do in order to help you out. Thank you.
Kate
Got Bought two bracelets for my birthday that took an age to arrive. Both defective, my partner emailed 6 weeks ago and I have since emailed twice with zero response. I'd avoid buying anything if you want any form of after sales care !!
Response from NorthwristJul 15, 2020
Hi Kate, Firstly we want to apologize to you for any problem that you have faced because of this, we see that the primary issue arises out of a lack of communication. We want to tell you that we take customer feedback very seriously. We've sent you a private message. Please check and respond once you received it.
Carl O.
Purchased 2 bracelets online. Received a 6 weeks later, slow shipping due to covid19 issues. Each were of good quality, unfortunately both wrong size. Since June 1st I have sent numerous emails requiring assistance regarding how to exchange return items for the correct size. Auto generated emails received back immediately with case file codes with customer service saying it usually takes 1-2 days to get back to customer, yet due to high demand it may take longer and to be patient. It has been almost a month now and still have heard nothing back, my patience has worn thin. EXTREMELY DISAPPOINTED!!!!! I will not be purchasing or recommending Northwist Company to anyone. Be VERY CAUTIOUS when considering ordering any items from Northwrist.
Response from NorthwristJul 15, 2020
Hi Carl! We would like to extend our sincerest apologies concerning all the issues that you have experienced. We hope you will give us an opportunity to discuss this further with you. Our team will reach you out and will provide a resolution that will meet your satisfaction.
Mike L.
My bracelet is defective. I was told I would receive a code to get another one, and get that code just never came. Micalea never got back to me, and still hasnt responded to my follow up emails. Beyond disappointed and wish I would have gone somewhere else. Total waste of 30.00. Honestly mind blown of the neglect of a first time buyer.
Response from NorthwristJun 26, 2020
Hi Mike, Firstly, we would like to apologize for the delay in reply. This is due to an influx of emails and messages that we received daily. We want to tell you that we take customer feedback very seriously. We already responded to your email, please check and respond once you received it. We will thank you for your patience in this matter.
Darren C.
If I could put no stars I would or even negative stars , for anyone thinking about buying from this company DONT. IF there is any good reviews for this company it is because they put it there. There customer service is terrible, TWO MONTHS GONE BY AND I GOT NOTHING. They told me they were going to give me 50 percent back but never did. Witch was bull to begin with because I never got anything from nortwrist. HONESTLY PEOPLE FO YOURSELF A FAVOR AND ORDER FROM ANYONE ELSE
Response from NorthwristJun 26, 2020
Hi Mike, We are extremely sorry to hear about this and even more sorry to disappoint a customer. We want to tell you that we take customer feedback very seriously. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We want to make things right. We already responded to your email and processed as what we have promised, please check your email and respond once you received it. We will thank you for your patience and kind understanding in this matter.
John L.
Extremely well made, durable and high quality. Wanted something minimalistic yet fashionable and Northwrist delivered on that and their commitment to quality.
rob G.
Purchased the braided trio bracelet . Very disappointed as the 'easy hook' kept undoing and falling off my wrist so unable to wear it
Response from NorthwristJun 25, 2020
Hi Rob! Thank you for taking the time to leave us a review and bring this to our attention. Regarding your issue, we have sent you information through an email. Kindly check it your email and respond once you received it.
