NorthwristTop Fashion jewelry online store. At NorthWrist we're all about the details. From leather wrap bracelets to quality statement rings. EXCLUSIVELY FOR HIM
Northwrist (northwrist.com) has 483 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Luke D.
Packaging isnt how its pictured online (horns appear in a box online) however sent in wine bottle bubble wrapping... No response to product queries on social media.
Response from NorthwristJan 2, 2021
Hi Luke! Thank You for bringing this situation to our notice. One of our Support Team has sent you an email. Please check your inbox and respond to the email once you received it. Thank you.
P C.
Hope they will provide better customer service next time
Response from NorthwristMar 18, 2020
Hi there! Thank you for bringing this to our attention. We are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We’ll strive to do better. We have sent you an email, kindly check and respond once you received it.
Steven M.
I like their products, but customer service is lacking. I had placed a large order, and after several months multiple items never arrived. I was given a store credit rather than a refund. However my store credit can only be applied as a discount code, and the person I dealt with is unable to acknowledge that discount codes and store credit are two separate things. I should not have to choose between using my store credit vs site-wide discounts that everyone else has available to them. It's been weeks of emailing back and forth with no progress. Hopefully if you make an order, you'll receive it. If you don't, hopefully you'll get a refund rather than store credit. Otherwise say goodbye to the sweet deals that made you want to order items in the first place. Also, don't be mislead by the reviews on their site. They're all 4 stars plus, but there seems to be no way of adding your own review which might be less favourable.
Response from NorthwristFeb 18, 2020
Hi Steven, We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers and we want to tell you that we take customer feedback very seriously. We will use the feedback to make us better. And again, thank you for accepting the offer and I hope you change the perception of our company. Have a wonderful day!
Marc
Bought leather bracelets kit. Shipping delays were fine. Loved the looks but after I wore them 4-5 times 2 of them broke so I am very disappointed overall
Response from NorthwristFeb 18, 2020
Hi Marc, Thank You for bringing this situation to our notice. We want to tell you that we take customer feedback very seriously. We are here to help, kindly check your private message and respond once you received it.
Dent L.
It took about three weeks to receive as it ships from China which i did not see stated when ordering this item. First day I wore it, the fastener (anchor) fell off of the nylon strings. I am going to use some super glue to hopefully repair.
Response from NorthwristOct 29, 2019
Hi Dent, Thank you for your honest review. If there is something we could help, kindly send us an email so we can assist you further. Looking forward to receiving your email.
Aidan
Okay so I ordered an item that was $19.99 and I looked at my bank account and it said $29.58 was removed from the account and the order said free shipping I'm not happy and I would like a full refund and for my details to be removed
Response from NorthwristSep 23, 2019
Hi, Aidan! We are sorry to hear this from you. We want you to have a better experience shopping with us. So assisting you with this is our aim. Kindly respond to the private message we sent you. Thank you!
Rory
Unfortunately I cant give a good score. My order hasn't turned up. It's been 3 weeks now
Response from NorthwristSep 19, 2019
Hello, Rory! It saddens us to know about this. We would be glad to assist you with this concern of yours. Kindly respond to the private message we sent you. Thanks!
Jarred
Ring was average, looks cheap, not worth the price I paid even though it said it was on sale, detail of the centre piece looks nothing like a lion.
Response from NorthwristAug 8, 2019
Hello, Jarred! We would like to thank you for your honest review and we appreciate the time you spent to make this. We would like to assist you with your concern so we sent you a private message. Kindly check your inbox for this and respond if necessary. Thank you and have a nice day!
