NorthwristReviews of northwrist.com

Absolutely terrible. My son saved and saved to buy two products from northwrist and we still haven’t received it. We order on the 18th February 2021.

I ordered three mugs from these company back in early february. It's been almost two months and I have not received any tracking information on my mugs. I sent over 4 emails desperately trying to get somebody to reply to my. Only the first email was answered with a case number assigned to my and nothing else. I will be contacting my financial institution to see if I can get my money back. I wish I had read their reviews before making a purchase. Really the worst company I've dealt with!!

Terrible. I’ve waited over 40+ days for my package to arrive I never received any info ab where it was being shipped from or by what carrier and never got any kind of tracking on my package I’ve emailed them 10 times about it to which they’ve never replied anything other than an a robot email they essentially stole 35$ from me, highly recommend you never purchase anything from them/ terrible customer service, terrible company, thieves

I ordered a mens bracelet and had to wait (15) days for delivery. I was okay with that. I received the bracelet which was very nice but it didn't fit. I requested a return for the next size up. I received an immediate reply stating they would get back to me and that's where the communication ended. I emailed over a 7-8 day period with no response. I finally had to get with my credit card company to do a charge back. I have still yet to hear anything back. I would have much preferred to have the next size up instead of my money back. I will careful ordering from this company.

Wish I had read these reviews before purchasing from this company. As many have stated, the mug I bought for $55 is way overpriced for what I received, which is worth MAYBE $10. Very cheap looking with rough edges. I filled out the product return form on their website, and although I did hear back from them, once I said I would be returning the product and requested the company address, I haven't heard back from them since.

Absolutely awful customer service. Product took months to arrive (close to half a year). Customer service constantly making excuses and no compensation for the aggrevation. And then the product breaks easily because it is cheaply made. Save your money and don't bother with these people

Updated Review: I updated my review from 1 star to 3 stars for good customer service. The Northwrist team reached out after they found out I was dissatisfied with the product. They were kind and fast to provide a solution. Thank you Original review: I cannot believe I spent this much on very low quality mugs. At over $50 USD a mug, you'd expect a decent quality item. I bought 4 and I'm highly disappointed. They are plastic and much smaller than pictured. Plus, they dont even come in a box with any info about them. Could have bought at spirit Halloween for much less. This could very well be a scam in my opinion.

Absolute trash! I ordered a mug intended as a Christmas gift for my husband. It arrived 2 days before Christmas BROKEN. I reached out to customer service to request a refund and I’ve been offered a replacement mug which does me absolutely no good since it took weeks to get the mug in the first place OR a ‘store credit’ for the amount of my purchase. Also not an option because I would never spend another cent with this company for their overpriced garbage from China. Please, run far and run fast from North Wrist.