Christine
Horrible Customer Service
The 1st time I ordered at North Shore, I recently really wonderful Customer Service. The 2nd. time I called to place an order, when I received my items, they were in the wrong size. Since the 1st Customer Service rep gave me really good service, I wanted to speak with her again, I was told that she was in a meeting, and I could leave a voice mail. Well, I never got a call back, the next day, I called, and I was told that she doesnt check her messages. So, why give me her voice mail? I was disappointed, I asked for a return label, and, I'll just take my business elsewhere. Customer Service means a lot to me, if Im not treated like a I matter, I will take my business elsewhere!!
Response from NorthShore Care SupplySep 26, 2014
Thank you for your feedback. Please accept our apologies for any breakdown in communication that we caused. We pride ourselves on providing excellent customer service, and we will use your experience as a tool to review procedures that may need improvement. It's surprising that you were told that someone here doesn't check messages, as we try to check our messages as often as possible, and we'll look into this. Should you decide to give us another chance, any one of our care experts should be able to provide you excellent customer service and assist you with product selection or order assistance.