Jena
Water proof bed pad
I want to start by saying that I ordered a product that I knew would be non refundable. I ordered a water proof bed pad with tuck in sides. When i received it, only one side tucked in and the material was a towel at best. I was very disappointed that I had wasted $40.00. I did feel it best to contact the company and let them know how I felt. I spoke with a supervisor and explained that I knew the product was non refundable but I was very disappointed in the quality of the product. After a few minutes on the phone the supervisor offered me a full refund for the product since I was not satisfied. I felt that he did show care and concern for me as a customer. I would say that this company did care that I was not happy and went ahead and refunded my money even though I did not expect that, and for that I give them a thumbs up. The 3 star rating is due to the product being sub par.


