Don C.
Northridge support has been Satisfactory
Northridge support has been very satisfactory. In fact, I would rate it outstanding were it not for a problem with one issue on a very expensive part...yet to be resolved. Well I guess it's resolved through my additional expense and time. My orders throughout Nov-Dec 2024 for my 2021 Jeep JL include the following Synergy Suspension items: Drag Link Assy, Tie Rod Assy, Track Bar Assy, Sector Shaft Brace, Relocation bolt and various Synergy suspense accessories. Recently, I ordered two tie rod ends to repair the Tie Rod Assy when I did not receive a response regarding the failure. That was an additional $136! I could not request a return for the Tie Rod Assy as I had pressed out/re-installed the Tie Rod twice trying to resolve the issue so the rubber bushings were not in good shape and I'm certain Northridge would have rejected my claim. Customer support (with the exception of the Synergy Toe Rod Assy failure issue) has been excellent. Email response timely (except the Synergy issue), telephone contact excellent, shipping updates excellent, order processing excellent, product quality excellent (except the tie rod assembly). Finally, I've researched all the major companies for Synergy component shipping rates to Hawaii and no one comes close to Northridge 4X4...they have the best rates! Amazon.com Prime is N/A--they do not stock any Synergy items I required.