Northridge4x4Reviews of northridge4x4.com

So far, 14 days since I placed my order. They blame the company it drop shipped from. I contacted that company and they told me that was not the case. North Ridge won’t give me a tracking number or follow through with tracking. I wish I would’ve read all these negative reviews.

Be careful, y’all. Their customer service admitted they’re taking returns, repacking them, and selling them to us as new. This is from my email conversation with the rep, who I won’t name: “Very sorry that these arrived to you in this fashion as that is not our intention at all. It does look as though some of this has been used, and I know UPS does not handle our shipments with that much care.“ Just know they are aware of this and are trying to blame UPS. It’s not UPS—my wife has a very unique job, and her business has at least 20 boxes shipped to our apartment a week. Since her business and our apartment are physically attached, these are parts for renovations and apartment turns. They never arrive damaged, and UPS is always very careful. I watched the delivery on Ring—this was them taking in returns and selling them to us as new, like she said in her reply.

Ordered some parts from them about a month ago. I needed to return some of the items and here I am a month later and no refund but they've had the parts for 2 weeks now. Customer service could also use a lot of help.

Ordered a set of Morimoto 4banger lights from Northridge 4x4. Photo advertising the lights shows them on brackets, all photos show them on brackets. Website indicated “1 left”. Got the lights and THEY DIDN’T COME WITH BRACKETS!!! Looked back at the page and at the very bottom (three screens down on an iPhone) it reads that they don’t come with the brackets. Given the photos, it is a reasonable assumption that you get the brackets with the lights. Also, when I looked at the website for more information, the price is $57 less than what I paid and it reads “1 left”. My order was about a week ago. Now, I have to order the brackets from another store and pay for shipping. I will NEVER order anything from Northridge again!

Stay away from this company. On March 19th bought a set of 2.5” rock krawler springs for my jeep wrangler, after install, it gave me a 4.5” of lift which is the double of what it was advertised, after connecting them, they refused to take the item back because it was already installed, I opened a case with PayPal, it took nearly 2 months for the case to resolve and they decided to accept the return for full refund once they receive the item back if I ship it on my dime. So I shipped it back, costed me a $177 to ship, they received the item on April 25th, and today it’s May 6th and I’m still waiting on my refund 😡😡😡 I will never ever buy anything from these clowns nor from Rock krawler. Horrible horrible people.

I had been a loyal customer $$$ , until what I believed was a return scam occurred. I returned an expensive part $ they claimed had a chip they claimed they left a message of no refund I was unable to answer do to work and family tragedy and they DISPOSED OF THE PART ( threw away) this means some worker might have pocketed a in demand part claimed It was damaged on delivery. Sad but Quadratic and others will benefit others beware cheap is not better

One of the most garbage disposal place to ever waste your money on. I would rather die before I ever give this place my money ever again. Thank you for your garbage customer service

Horrible service and knowledge of Jeeps at Northridge 4x4. They sold me a Full Length JL roof rack that was, according to their website, a “confirmed fit” for my 2022 JL with a factory option one touch power top. Neither the manufacturer or Northridge 4x4 mentioned anything excluding this factory option top. When I attempt to return, they want to charge me over $350 for return shipping for THEIR ERROR. Stay away, they are worse then eBay!!!