Northridge4x4Reviews of northridge4x4.com

So far, 14 days since I placed my order. They blame the company it drop shipped from. I contacted that company and they told me that was not the case. North Ridge won’t give me a tracking number or follow through with tracking. I wish I would’ve read all these negative reviews.

Be careful, y’all. Their customer service admitted they’re taking returns, repacking them, and selling them to us as new. This is from my email conversation with the rep, who I won’t name: “Very sorry that these arrived to you in this fashion as that is not our intention at all. It does look as though some of this has been used, and I know UPS does not handle our shipments with that much care.“ Just know they are aware of this and are trying to blame UPS. It’s not UPS—my wife has a very unique job, and her business has at least 20 boxes shipped to our apartment a week. Since her business and our apartment are physically attached, these are parts for renovations and apartment turns. They never arrive damaged, and UPS is always very careful. I watched the delivery on Ring—this was them taking in returns and selling them to us as new, like she said in her reply.

Ordered some parts from them about a month ago. I needed to return some of the items and here I am a month later and no refund but they've had the parts for 2 weeks now. Customer service could also use a lot of help.

Northridge support has been very satisfactory. In fact, I would rate it outstanding were it not for a problem with one issue on a very expensive part...yet to be resolved. Well I guess it's resolved through my additional expense and time. My orders throughout Nov-Dec 2024 for my 2021 Jeep JL include the following Synergy Suspension items: Drag Link Assy, Tie Rod Assy, Track Bar Assy, Sector Shaft Brace, Relocation bolt and various Synergy suspense accessories. Recently, I ordered two tie rod ends to repair the Tie Rod Assy when I did not receive a response regarding the failure. That was an additional $136! I could not request a return for the Tie Rod Assy as I had pressed out/re-installed the Tie Rod twice trying to resolve the issue so the rubber bushings were not in good shape and I'm certain Northridge would have rejected my claim. Customer support (with the exception of the Synergy Toe Rod Assy failure issue) has been excellent. Email response timely (except the Synergy issue), telephone contact excellent, shipping updates excellent, order processing excellent, product quality excellent (except the tie rod assembly). Finally, I've researched all the major companies for Synergy component shipping rates to Hawaii and no one comes close to Northridge 4X4...they have the best rates! Amazon.com Prime is N/A--they do not stock any Synergy items I required.

Excellent customer service from Marcell W. I've been searching for a front bumper for my jeep wrangler for a long time, but can never find a decently priced good one in Canada. So i reached out to Northridge 4x4, they have closed down their Canada store but Marcell is in Canada still and he helps us Canadians since Northridge 4x4 is now just a US company. he was such an amazing help! He assisted me get a better price for my bumper&bull bar understanding that the conversion rate for US to CAD isn't the greatest. i will shop here again in the future thanks to Marcell. I ordered my items on Nov 18, and they arrived at my door on Nov 21. if you want quality service, he's your guy!!

Ordered a set of Morimoto 4banger lights from Northridge 4x4. Photo advertising the lights shows them on brackets, all photos show them on brackets. Website indicated “1 left”. Got the lights and THEY DIDN’T COME WITH BRACKETS!!! Looked back at the page and at the very bottom (three screens down on an iPhone) it reads that they don’t come with the brackets. Given the photos, it is a reasonable assumption that you get the brackets with the lights. Also, when I looked at the website for more information, the price is $57 less than what I paid and it reads “1 left”. My order was about a week ago. Now, I have to order the brackets from another store and pay for shipping. I will NEVER order anything from Northridge again!

Stay away from this company. On March 19th bought a set of 2.5” rock krawler springs for my jeep wrangler, after install, it gave me a 4.5” of lift which is the double of what it was advertised, after connecting them, they refused to take the item back because it was already installed, I opened a case with PayPal, it took nearly 2 months for the case to resolve and they decided to accept the return for full refund once they receive the item back if I ship it on my dime. So I shipped it back, costed me a $177 to ship, they received the item on April 25th, and today it’s May 6th and I’m still waiting on my refund 😡😡😡 I will never ever buy anything from these clowns nor from Rock krawler. Horrible horrible people.

I had been a loyal customer $$$ , until what I believed was a return scam occurred. I returned an expensive part $ they claimed had a chip they claimed they left a message of no refund I was unable to answer do to work and family tragedy and they DISPOSED OF THE PART ( threw away) this means some worker might have pocketed a in demand part claimed It was damaged on delivery. Sad but Quadratic and others will benefit others beware cheap is not better