Northridge4x4Reviews of northridge4x4.com

This company is absolutely terrible. They have inadequate staff, management and customer service! We bought over 11k in products from this company and had issues with them not sending the correct products, no hardware, bolts, brackets etc. They admitted their warehouse is inadequate and made a mistake but refuse to send the missing parts needed. We have gone back and forth (emails and phone calls) with the company and even the owner with no results, they do not care about their customers at all. We had to file disputes, this company is a waste of your time. SPEND YOUR MONEY ELSEWHERE SO YOU GET WHAT YOU PAY FOR! This company is a JOKE!

When a retailer (Northridge 4x4 out of Ponoka) is only concerned with the sale & passes on accountability for their error leaving the customer to deal with the consequences . Northridge 4x4 Ponoka sad you subscribe to this philosophy! Facts: parts ordered 3 weeks ago. Paid in full jeep sitting on hoist at a shop as per delivery schedule. 1. John: Hello the shipping address is incorrect I provided you with my mechanic shop address. Delivered to wrong address.  Thursday 8pm FIRST FAIL. Northridge; Hello John I am very sorry for this mistake. It seems there is an error in my system. The order was made correctly but when it was time to ship for some reason the system shipped to your billing address in error. Did you want me to have it picked up at the UFA address today and shipped out to the correct address we have on the original order confirmation? 2. Follow up phone call Friday 9am. We are looking into the issue. 2nd call within 30min. We will call FedEx, have it picked up reshipped arrivenext week. John: can you not have a local courier pick up and ship same day as the error is on your end, jeep is on hoist shop waiting? No sorry thats the best we can do. SECOND FAIL! 3. Northridge: I have requested FedEx to pick up this package for you. They will not be able to pick it up today however as it is to late in the day. Their pick up cutoff in my system is 11am it seems. FedEx will pick up this package on Monday and it should be delivered to Stonehammer Diesel on Tuesday of next week. John: phone call, advising jeep is on hoist, waiting for next week pick up then deliver later in the week not an option. As this is clearly a Northridge error I can contact a same day courier and have you work with them? No this is all we can do (OR WILL DO? THIRD FAIL) Amazing when a merchant has 3 opportunities to take responsibility and walks away from it. Receive great service when you are paying (as a customer having spent thousands)... I'll let consumers decide if they value a merchant like this?