NorthernreloReviews of northernrelo.com

I would like to add to the many negative reviews. This is the first negative review I've ever left, but after going back and forth on if I'd say something about my experience, I decided, if adding to reviews can save someone else some headache it wouldn't hurt. This was by far one of the worst customer service experience I've had. I was quoted the wrong price initially, I extended grace because I understand that prices change and flex. However, even with the extra charge , the movers left ALL of my items behind, and only transported a few things. This was so disappointing as I specifically told them what I had, and what my expectation was , I made it very clear so they would not be surprised. They left most of my items and then refused to give me adequate communication on the where abouts of my items for a week. I talk to 3 different people, whose answers ranged from you'll have your things in a week, to 26 days, to 'I don't know what's going on.' It seems like the bigger company uses smaller companies to do the work, which is common, however, there is absolutely NO communication between the two, therefore I ended up to agreeing to things from the second company that I did not agree to with the first. DO NOT USE THIS COMPANY.

If I could give 0 stars I would. EDIT: For anyone looking at the positive reviews and deciding to give this company a try - if everything works perfectly - then it looks like it is a good experience. However, in my experience the measure of a company is how well they deal with things when they go wrong. This company gets a ZERO on that. They refuse to honor their cancellation policy and they refuse to help customers when the moving company they subcontract to tries to do some shady things. When I rebooked my move with a different company - everything went super smooth. I had my items in 2 days and for the amount I was quoted. I booked my moving service well in advance - 2 months - to make sure I could get the date I wanted. I was told that I had 72 hours to cancel, if I decided to do that and was asked for a deposit of $2700. I paid the deposit. The NEXT DAY - my phone starts blowing up and I was traveling so I tried to ignore the calls, then the number starts blowing up my partner's phone. Finally, I answer, and they are telling me that they need to confirm my move for TOMORROW. I explained that they were 2 months too early, and that I was not moving until November. They started to argue with me, then I think they finally found where the date said November. The NEXT DAY my phone starts blowing up again - with a new number. Again - I'm busy - I'm out of town and we are doing things. Finally, I stop and answer the phone. The movers are outside my home wanting to pick up our things! I explained to them that the information was incorrect, and that they had the wrong day. Poor guys - I'm hoping they were at least paid for that day since they didn't get to work. We were already talking about a change of plans, so that settled it - and I called their customer service line to tell them that I am going to cancel the move. The person who answered the phone kept insisting that it wasn't them who sent the movers. Over and over he insisted - even after I told him that I didn't give anyone else my address and hadn't even talked with anyone else. I finally said "I don't care - I want to cancel" He didn't tell me that I needed to email anyone to cancel - but, I went and found my contract and found the email address and sent the request to cancel. This was on Saturday 27 September 2024 - this is Wednesday 2 October 2024 - I have not heard from anyone. I called on Tuesday and today and have not heard back. When I called back a second time today - I was told that I was being transferred to billing - but I was sent to the voice mail for customer service. Now when I call - there is no answer at all. Note: interesting the bad review goes to the same email I sent the cancellation request to - let's see how quickly they respond.

Booked with this company while shopping around for a long distance mover. The guy I spoke with during my quote had me give a run down of everything I was moving. Mind you I was telling home everything off the top of my head since I was already living in my new state but was well aware of all my larger bulkier items to be moved and loosely knew about how many boxes. The guy quoted me a price slightly less than the other company I spoke with so I decided to move forward. Then on the day before my pick up I find out that they only contracted me for less than half the space that I needed. And their customer service was horrible when I contacted them about this. They are con artists. Do not by any means use this company.