Unified Moving and StorageReviews of northernmovingsystems.com

Terrible experience. The whole situation was ridiculous. First movers show up and say they aren't delivering my stuff for 3 days (it was less than a 200 mile move, I was promised same day) so it was hours of back and forth with the different companies. Yes companies because they contracted it out to Prudential Vans (and tried to tell me they're the same company). I did a virtual tour and yet there were arguments about the list and size of items and the move cost $562 more than the quote. Which was more than other companies quoted. I was promised white glove service, but my couch cushions and pillows were simply taped and tossed in the truck. We had to disassemble furniture because they didn't know how. Movers were rude. They'll sell you a good story and then take advantage of you when you're in a bind at the last minute. Edited 5/26/26: response to vendor: the sales rep did a virtual walk through and quoted same day. Never would I have agreed to a 1-3 day delivery at the price I paid when I had an 8 month old. I also would have prepped for days without belongings seeing as so had a baby. Sales rep was also Given measurements of bins that we were then told were bigger than quoted. This was over a year ago and I was told you would love to resolve this but never received a response when I reached out.

I can not write enough to stress how terrible this company is. To be fair: I did not do a lot of research in advance. Just wanted to get the move booked. They shook me down for more money though I vehemently disputed I had more inventory that provided to them. I was shipping a piano and disclosed up front: they driver, apparently a Pack and Go sub-contractor, literally threatened me with destruction of property if I did not pay him an additional $500 to wrap the piano in cardboard. The wrapping fee was not quoted up front. I never received an inventory of items and the driver drove over a tree in my yard because he was literally smoking weed. The day before delivery I received a text from the Pack and Go subcontractors to ask what the address was for delivery as it had not been provided to them. I begged for a list of items at this time and asked for the "manifest." I kid you not: the team did not know what that word meant. I am so regretful. My items have not arrived and there is literally zero chance I will be able to confirm what was actually shipped and claim insurance for the items the driver literally warned me: "your items will get lost." I will dispute with my credit card company the charges and never forget this miserable experience.

Northern Moving Systems was not a pleasant experience to deal with, but I was scarce for options so I went with them to move a 1-bedroom load from MA to CA. Their salesperson was quite curt on the phone, but wasn't too big of a deal to me. He was able to get my order ready and build an inventory list. The movers they sent to both pickup and delivery were not personable and came off as rude in my opinion. The move itself was extended as they provided no real updates and they missed their delivery window. The dispatcher, while very nice, responded selectively to my messages unless I called. This got quite frustrating towards the end as I was not given any information about where my stuff was. This also meant that I had to scramble to arrange the loading dock the day before they were to deliver my stuff, advance notice was not given. Also, Northern Moving Systems loves to stick the language on their contracts. My stuff was picked up, but they only consider items late past their arbitrary delivery window (to be clear, I asked for the earliest delivery window possible and they began counting the expected delivery date past that delivery window.) Ultimately, my stuff was received more than a month after it was picked up, compared to the 7-21 business days estimate I was given. The cherry on top was the "Shuttle Fee" the driver charged me at the end of the delivery. To my understanding this is at the discretion of the driver, but it seems to just be a hidden fee written into the contract. The language of the contract says that it is for getting shipments to the location if it is not possible to get a truck to the apartment. I think Northern Moving Systems keeps this language intentionally vague. I was able to provide a clear loading dock and unobstructed elevator access for their truck but I was still charged this fee for some reason. Overall, I'd recommend using a different company for a cross-country move and avoid this company. They operate off the language of their contracts and provide no leniency or true customer service (in my opinion). My stuff is mostly not damaged, some boxes are crumpled, and one is covered in an oily substance from an unknown source. (The movers brought in a box of tools that was not mine that I suspect contained either a busted can of WD-40 or some oil. The mover then clarified that it wasn't actually my box and then took it back to the truck.) --- Edit after their reply: AFAIK they have not engaged me through email, text, or call. Hopefully their tone and content of response give you an idea of whom you are dealing with. Another edit: They've deleted their old comment with a rude response and added the boilerplate you see below now. More than 2 years after.

Be very careful with dealing with this mover. They will give you a lowball quote and then on the day of pickup, they will bump up the price likey crazy, you don't want on the day of pickup because you would have been already stressed out due to all the packing and putting stuff into the boxes. This happened to me. Second, they agreed to accept credit card payment method but later they gave me all the hardtime to squizze out cash from me. I was running low on cash due to my house purchase and etc but it doesn't matter. They will use all their legal docuemnts ( nobody reads this) languge to get you. I had a terrible experience with this company. I wish I would have picked a different company.

This is a scam. Look elsewhere. These aren’t movers, they are brokers. They just hire other movers to move your stuff. They will quote you a super low price, even re confirm it several times, and then you will find yourself in the hole much more than you were quoted. I had them inspect the amount of stuff I had twice and they were off by over 2 times. I was quoted $3500 and am not going to be paying over $6k. Don’t be me and go elsewhere.

I booked a transport with this company , i PAID THE INVOICE , but never heard from them regarding the delivery date

The worst choice I have ever Made. Gave the a very accurate inventory but they underestimate cubic feet to give you a great price quote. Then they show up and tell you immediately it will cost much more. Didn’t bring a truck with enough space. Cost me at least $7k more than any other National moving company. Horrible customer service. They just unloaded last night and had damaged several pieces of furniture and one mattress was completely dirty. They lost the hardware for some furniture so they had to run to Home Depot to buy it. Just stay away. Company that moved us seemed to be Evergreen van lines but who knows for sure

this is the worst service ever! I ended up paying twice the price and felt I had no choices because of my move deadlines. I also ended paying for the delivery and no free storage was offered! No services when I tried to call to solve my issues. NO one would answer. DO NOT USE THEM!