NorthernknifeReviews of northernknife.com

I ordered 12/17 and am still waiting, although it looks like it's now in CA somewhere and will be now transferred to USPS for delivery. I have emailed them several times and they have responded. I did get a 10% credit because I "Karen'd" them by complaining THAT much :-). I hate that they promised Xmas delivery and they promoted themselves as being a US company (LIES!!).

Really wish I would have accessed this site directly rather than relying on the obviously cherrypicked Trustpilot reviews they show on their site. Here is a summary of my transaction thus far: Dec. 12 - order placed Dec. 18 - shipping information received (i.e., shipping label created)/my first email to customer service was sent inquiring about status Dec. 20 - received NorthernKnife email "your order is on the way" (no, it's not; won't ship for 4 more days) Dec. 24 - actual shipment of item per the detailed tracking (12 days, not the 2-5 promised); 7-12 working days from this date would be, latest, January 13 (although only because the first timeframe wasn't even close) Dec. 30 - first response from supposed "7 out of 7 customer service" without any actual service Dec. 31 - "handed to post office" per tracking although the header line in the tracking says "A delivery date will be provided when USPS receives the package." Jan. 5 - received NorthernKnife email "your package will arrive soon!" Jan. 16 - still no package; detailed tracking says it departed a "shipping facility" in California yesterday

So far I am giving only one star. I ordered 3 knives and a sharpener for Christmas gifts on 12/19. I spent $166 after discounts. I have yet to receive the knives or sharpener, yet my card was charged immediately. I know I ordered a bit late to expect them by Christmas but according to the site, before placing the order, they should have arrived on time. Now here we are 3 weeks after Christmas and almost a month after ordering and I do not have any idea if my knives are going to show up. No tracking info available.

Discussing that you pay for an item. You expect the item to give as a gift and the person is still waiting. I would never order from this company or recommend them again. I prefer a refund!

Do NOT order from this company. Ordered December 8th and I still have not received my order. No communication from Northern Knife. Track order is "Stalled." No Refund for purchases over 30 days yet I have yet to receive my order and its been over 35 days since the order has been place. I wish I had checked this platform review vs Northern knife's platform. Hundreds of dollars spent. Lesson learned - suckered into by a Facebook Ad

I am just like the other reviewers. I ordered in early December and still have not received my product. I will be turning in a report to the BBB and also requesting a refund from my credit card. Hope that works!

I placed an order on Dec 21, received an email with an order number and said I would be notifed when it shipped. As of January 12, I have heard nothing. I have sent 5 separate emails to this company about my order and no response at all. I am wondering if this is a legitimate company.

Northern Knife is the worst company I have ever dealt with because their service department is pretty much nonexistent. I ordered a Christmas gift on 12/8/24 and as of 1/12/25 I have not seen my product. I would give them zero stars if I could. I would suggest that you would avoid dealing with these jokers. They are terrible. After many emails to them the still can’t tell me when I will se my products. John R.