NorthernknifeReviews of northernknife.com

Ordered a knife and sheath as a Christmas present. They confirmed the order on 12/8 and the money ($80) was withdrawn from my account. As of today, 1/14, I have yet to receive them. I rec'd 2 emails; 12/18 it's on it's way, and 1/3 it's coming. I have received numerous marketing emails, including asking me to rate them. Unfortunately, the email with the order numbers was deleted from my server in error. I sent an email via their website, but judging by the many other similar reviews, I will not be getting anywhere. I always check out a company before ordering, but failed to with this one--that won't happen again! Update: the company responded to an email inquiry on 1/14 (super nice and helpful lady) and confirmed the knife was on its way. Sure enough, I received the knife & sheath on 1/23/2 5. The knife is heavy and is very sharp, but the sheath is not great quality. I am happy to have received the product. Unfortunately, the wait is very long.

I ordered this product as a Christmas gift on Dec 15th- which I know it’s a bit late but it says shipping would be 3-7 business days whatever I could deal with it being a little late. It’s now Jan 12th and customers service has been NO help. They keep saying it was sent out on the 30th and I should’ve received it last week but it seems the package is “lost”. The tracking they provide has NO information and is pissing me off so much. I have no more patience and just want my refund back. I opened a dispute via PayPal since that’s how I paid for it but they want me to wait until Feb 1st to see if the seller “responds and fixed things amicably” I’m so over it and wish I never put in an order. Update from 01.22- after I had filed a dispute I was reached out to by the company and they were able to expedite the search process for my package. It finally arrived here yesterday evening and my bf loves his set. It’s upsetting how long it took to get here, but I’m relieved it’s in great condition and quality. I do appreciate the more detailed information I received and the prompt response from the company. I’m giving it 4 stars instead of 1. 5 would have been perfect had it arrived more timely.

I waited about a month to receive my order. I got it today and it is just as described. The only problem I had was the length of time it took to receive it.

Scam! Payment for the product I ordered processed immediately, and it’s been all downhill from there. They promised 7-10 day delivery, we are now at 30 days and after MUCH prodding, they have provided me with 3 - yes 3 - fake tracking numbers. One from a Chinese company, one from DHL, and one from USPS. None of which indicate that the product has actually been received by this scam of a company. Be assured that this is NOT an American made product and the items are 💯 China made garbage. Check out the reviews - hundreds of angry customers. Beware Update: The company did eventually refund my money. Also, I did eventually receive the knife on January 22. The exterior of the package had clearly been through a lot, and the return address was a person’s name and address…so I’m not sure what that means. I will say it is a beautiful knife, very sturdy and appears to be well crafted. It was a gift for my son, and he said “wow, this is SICK!” so that’s a good thing. Moral of the story: don’t order this for a gift unless you leave significant time for delivery…and to Northern Knife - you would have fewer disgruntled customers if you were upfront and honest about your delivery times and shipping locations right at the time of ordering. I do appreciate the refund and the Loki - it is high quality and beautiful. I updated my rating to reflect that.

Update on 1/9/25. The company reached out and expressed their sincere apologies for the delayed shipment. The representative was kind and understanding of the frustration experienced throughout the process. They offered an additional item to make up for the wait time. I appreciate working with a company that is willing to listen. For this purpose I am changing my review. I ordered a set on 12/9. The payment was immediately processed but I have heard nothing else since. I have emailed the company several times with no response. At this point I'm assuming the entire company is a scam. Do not purchase from Northern Knife.