NorthernknifeReviews of northernknife.com

Worst company ever! Order knives on Black Friday (2024) as of 5 Feb 2025 still nothing. Tracking order showed undeliverable (knife set is “sold out”) after I had requested my money back. Every time I sent an email to complain I was sent a response with it’s on its way, but they could never give me exact details as to where my order was just that I can track the order through their website. So almost 3 months later and I’m out $170 and no knives. 10/10 highly DO NOT RECOMMEND!!! 😡

Scam company. Luckily we were able to get our money back but only with the threat of reporting the company to the better business bureau. Never received any knives.

***Update still no package as of 2/3/25. I reached out to my bank to dispute the charge on my account for non receipt. Northernknife's website now says 45 DAYS for a delivery. So ridiculous. Order# 444523*** The BBB and consumer protection will be receiving complaints on the company. I ordered my product on 12/10/24 well before Christmas as a gift for my husband and a friend. I kept checking the status on the website and it showed a USPS tracking number but when trying to get an ETA, it showed the package wasn't with the post office. Things that make you go HMMM. I reached out to the company on 1/6 and again on 1/10 on the delay and they offered me a discount for delay. Each day I went in to track the order the ETA kept getting pushed off and is now at 38-40 days. figured with the holiday it might run a little late have yet to receive the package. Like everyone else the USPS tracking # doesn't reflect any movement since the initial order. I sent another email on 1/27 still waiting on the package. Customer Service responded again with a discount which I took, but mentioned that I'd rather cancel and get a refund. I was told they couldn't refund because the package had shipped.. sure it did :( I let customer service know that if the product wasn't delivered asap that I would be disputing the charges, and would report the company to consumer protection and BBB. SCAM... only thing this company has going for it is their customer service. Why would anyone want to work for a company that can't deliver on it's promises is beyond me. If I receive the knives I'll give you all my thoughts on them.

This company is a complete scam!!!! DO NOT order from them. I ordered knives back on 12/6 and did not receive them until the end of January. E-mailed them wanting a refund since they are completely useless to me now since they were Christmas presents. Kept getting excuses that they were coming from China and when I kept pressing for the refund, the knives arrived two days later. Then contacted them about a refund and was told that I would have to pay for the shipping cost back to them. I said fine and then they kept making offers for me to keep the knives and they would refund me 30% and then 70%. I have looked them up and they also have gone by the name of Nebula Studios which has and "F" rating with the Better Business Bureau. Currently reporting with the Corporate Secretary of State for Delaware to have their business license revoked.

I ordered a knife, sheath and sharpener as a Christmas gift in early Dec. Took my $ right away. Several emails with apologies for shipping delays. My computer would not let me click on the tracking button because it said it was a scam site. I then received an email that the shipping was "stalled". I should have carefully checked the websites as there is another company called Northern Knives that this company obviously tries to trick you into thinking it is them. I was surprised to find the order came today...over a month later. I have not used the knife or looked at the craftsmanship. The sheath is nothing like the picture on the site. Very cheap as is the knife I'm sure. I'm glad I ordered another brand of knife to gift my son in law since this one is sketchy...and feel like I was taken advantage of.

I “almost “ pulled the trigger for an order with this company but decided to read unbiased reviews and I’m glad I did. I typed their address into google search to look at the storefront in Delaware and it came up as home to Kraft media. Then I looked on Amazon and you can purchase a very similar Huusk or Japanese knife for about a third of the cost so I think they’re buying and reselling knives for a profit and that’s probably why the shipping takes so long. This is my own conjecture but I’m grateful for these independent review sites when scamming is so prolific these days. I’m sorry to all the folks who had a hassle.

I saw the Loki knife and sheath on social media and thought it would be a great gift for my husband. Ordered December 5th and after a few emails stating it was en route, it was received after Christmas. Annoying, but whatever. Before using, it was sheathed and on my kitchen counter waiting to be cleaned. I bumped it with my finger somehow and it sliced me pretty good. Come to find out, the sheath was not properly made so the knife had slipped out. The snap was put in the wrong place and it was evident it was incorrect based on the pictures from the website. I contacted the company asking for a return label so that I could send back for refund. I sent them pictures of the injury, the sheath I received, and what is advertised on their website. They said they’d offer me 50% refund but I would have to pay to ship the item back to them. I refuted - why should the customer pay for a faulty product that caused an injury that could have resulted in an ER visit? After multiple back and forth emails with “Mary” from “customer service,” they finally agreed to process a refund - a full one or so I assumed - but never did. I waited the standard 10-14 business days before inquiring again and was told that they would issue the 50% refund that I agreed on. This company is a joke. I wish I had stumbled upon this sites rating prior to purchase.

Ordered on Dec. 12th, #450994 received on Jan 8th.... knife blade very dull. Requested refund, company wants to give 70% refund and I keep item...Order #450996 also Dec. 12th, not received..tracked to California...shipping address in Tennessee. DO NOT BUY FROM THIS COMPANY!!! Just want full refund!!!