Robin
Great knives, lousy service.
While the knives themselves are amazing, I did not receive the leather sheaths I ordered to go with the knives. These were Chistmas presents so I had to give them without the sheaths. When I contacted customer service, they said I needed to provide pictures of what I received. So now I have to get the knives back from the people I gave them to before I can get the sheaths I ALREADY PAID FOR. so not happy about this. UPDATE: the folks at northern knife worked with me to get my missing sheaths delivered and we love them! Thank you for your assistance. Your products are beautiful and exceptionally made.
Response from NorthernknifeJan 14, 2026
We’re truly sorry for this experience and completely understand your frustration. While we’re glad to hear the knives themselves impressed you, it’s disappointing that the leather sheaths you paid for were not included, especially since these were Christmas gifts. We sincerely apologize for that. The missing items issue happened during the holiday season and an exceptional surge in demand, which unfortunately led to packing errors. That said, we understand how inconvenient it is to be asked for photos when the knives were already gifted, and we’re sorry this added extra hassle. This is not the experience we aim to provide. Please rest assured, you will receive the leather sheaths you paid for or a refund, without unnecessary back-and-forth. If you contact our customer service again and reference this review, your case will be prioritized and resolved promptly. We truly appreciate your honest feedback and apologize that our service did not match the quality of our knives. 🙏🔪